Outbound Sales Representative
21 hours ago
Join to apply for the Outbound Sales Representative - Spanish and Portuguese Speaker role at HelpGrid.
The company's Outbound division specializes in abandoned cart recovery, helping online retailers recuperate thousands in sales thanks to our AMAZING team of agents. With business growing at a rapid pace, we need to add great talents to the organization. We believe in constant evolution to grow and adapt.
We are looking for an individual that has excellent verbal and written communication skills, is confident, passionate, and enjoys building short-term relationships with customers. If you like to work in a fast-paced environment and strive for quality and efficiency, then look below for more details.
Responsibilities:The Sales representative is the front-line representative for our customers. The first impression and world-class service that we provide will determine the customer's happiness. Our Sales team is driven by integrity and endurance, each team member adheres to company procedures, policies, and expectations with positive professionalism.
- Manage the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills.
- Respond efficiently and accurately to callers, suggest appropriate products based on clients' needs, and ensure that clients feel supported and valued.
- Conduct outbound calls based on generated leads from the system to promote, sell, upsell, and cross-sell products.
- Calling on prospective clients to increase potential opportunities for increased sales, based on customers' interests or prior purchases.
- Calling customers who abandoned their shopping cart with products to answer questions, salvage the sale, or upsell.
- Ensuring that all placed orders are complete and maximizing every opportunity on inbound calls to upsell and cross-sell relevant products.
- Handle non-voice accounts via SMS, emails/tickets, and follow up with sales leads.
- Understand and strive to meet or exceed call center and sales targets, while providing a great experience to the client/caller.
- Knowing our products inside and out to be able to sell, upsell, and/or cross-sell products as per customer needs.
- Create, maintain, and update a database of customers with complete information and emails to improve operational efficiency and function, reporting all details to supervisors.
- Take part in training and other learning opportunities to expand knowledge of the company products, offers, and operational knowledge.
- Build lasting relationships with clients and other call center team members based on trust and reliability.
- Utilize, maintain, and continuously improve various sales and communication techniques, knowledge of products/services/programming/prices/promotions, and technical skills.
- Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.
- Proficiency in Spanish and Portuguese is required.
- At least 1-2 years of outbound sales call center experience.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work.
- Patient and warm professionalism.
- Perseverance and sales endurance.
- Self-starter and motivated.
- Retention: 1 year (Preferred).
- Customer Service: 1 year (Required).
- Cold calling: 1 year (Preferred).
- High school or equivalent (Required).
Employment Type: Full Time.
Hours: 9am-5pm EST (may vary as operations work on a shift rotation), weekends off are not guaranteed.
Location: Remote.
We are an Equal Opportunity Employer We are committed to equality of opportunity, welcoming diverse candidates, and promoting a work environment free from discrimination on grounds of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital status, family status, national origin, age, or physical impairments.
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