Rental Sales Agent

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Representative at our Knock Branch to work as part of our dynamic and fast-paced team, reporting into the Branch Manager. As a Customer Service Representative, you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world-class customer-facing service at every stage of the rental process.

Benefits:

• Twenty-two days annual leave
• Monthly uncapped commission
• Enhanced statutory sick pay
• Enhanced maternity and paternity benefits
• Access to Hubex benefits and discounts platform
• Life assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Key Responsibilities:

• Provide superior customer service while identifying and prioritising customer needs.
• Make knowledgeable recommendations when advising and selling optional extras to the customer according to their needs.
• Address all customer needs with professionalism and confidence.
• Respond to all telephone and email inquiries in a friendly and helpful manner.
• Close rental agreements for returning customers.
• Stay up-to-date on product knowledge.
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Perform ad hoc duties as required.

Your Skills:

• Ability to meet set targets.
• Team player with excellent presentation, customer service, and IT skills including Microsoft Excel and Word.
• Strong communicator with attention to detail and engaging personality.
• Some automotive fleet or technical experience is an advantage.
• Customer-focused background with a natural sales ability.
• Team player with excellent attention to detail and ability to adapt in a fast-paced environment.
• A full clean B driver's license required; minimum 2 years driving experience.
• Fluent English is a must, both written and verbal; a second language is advantageous.
• 40-hour working week Monday to Saturday, with Saturday work required.

Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market-leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

Europcar Mobility Group is an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.