Field Service Engineer I, II or Senior

1 week ago

Dublin, Dublin City, Ireland Hitachi Automotive Systems Americas, Inc. Full time
Field Service Engineer II or Senior

Location: Leixslip, Ireland

Job ID: R0056880

Date Posted: 2024-07-17

Company Name: HITACHI HIGH-TECH IRELAND, LIMITED

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

POSITION DESCRIPTION

POSITION TITLE: Field Service Engineer (Optical)

DIV/DEPARTMENT NAME: Metrology and Analysis Systems Division (MAD)

REPORTS TO: Optical Inspection Service Manager

POSITION STATUS: Full-Time

WORK LOCATION: Leixlip, Ireland

FLSA STATUS: Non-Exempt

TRAVEL REQUIRED: Less than 20% (domestic and international)

POSITIONS SUPERVISED: n/a

POSITION SUMMARY

The Field Service Engineer (SFSE; Optical) is responsible for installing, troubleshooting, repair, and calibration of Hitachi Optical Inspection equipment at the customer site. FSE's maintain the following subsystems: electronic, electrical, mechanical, laser, optical, pneumatic, and point-to-point robots, and wafer transfer systems.

The FSE provides the following customer support functions:

  • Supports all customer requirements including daily pass down
  • Meets availability requirements and improves PM efficiency
  • Timely and regular communication to the customer and TSG during issue troubleshooting and repairs
  • Supports technical escalations and utilizes problem-solving documentation to report on escalation activity
  • On Call support
  • Attention to critical and chronic product issues
  • Responds to issues promptly with a defined resolution/action plan, due dates, and personal accountability
  • Provides proactive independent support, avoiding multiple requests from management
  • Provides training to other engineers and/or customers
  • Completes all paperwork and admin functions ahead of deadlines per established guidelines

PRIMARY RESPONSIBILITIES

  • Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.)
  • Respond to service calls from customers in a timely manner, per service department policies
  • Set and keep appropriate schedules for service on the assigned equipment
  • Maintain appropriate records of all work performed and training received
  • Provide highly detailed documentation for the purpose of problem resolution and/or engineer training
  • Provide training to less experienced engineers
  • Drive to multiple customer sites and Hitachi High Technology America (HTA) offices as directed by management
  • Portray professionalism and pride in appearance while conforming to policy
  • Provide a positive attitude to all employees and customers
  • Complete assigned On the Job Training (OJT), with the goal of instrument certification
  • Manage and maintain traveling inventory according to department policy and procedure
  • Flexible working hours that occasionally includes authorization to work from home or work off-site
  • Complete assigned formal training with a grade of 80% or better on all tests
  • Maintain a professional appearance and demeanor at all times, especially when interacting with other employees, management, and customers
  • Other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

  • Bachelor of Science degree in Electronics Engineering, Electrical Engineering, Physics, Mechanical, or Chemistry (or other STEM related field)
  • Or equivalent combination of education and experience, such as military or semiconductor industry experience.

EXPERIENCE and TRAVEL REQUIREMENTS

  • Preferred industry/product/education related experience:
  • Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience
  • Optics and alignments, Lasers, Mechanical Systems, Robotics, Advanced Calibration Techniques, Electronics, Software
  • Minimum of two (2) years of experience using test equipment such as: digital volt meters, oscilloscopes, hand tools, and computers
  • Minimum of two (2) years of experience disassembling and assembling intricate parts as related to selected instruments
  • Willingness to travel: approximately 20% domestic and/or internationally

KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS

  • Basic Knowledge and understanding of Physics and Chemistry
  • Demonstrated ability to work independently with limited supervision
  • Ability to comply and adhere to company policies
  • Must be eligible for and receive company credit card
  • Knowledge of analog and digital circuitry as applied to our equipment
  • Must have and retain a valid driver's license in resident State, have an acceptable driving record, and be insurable by our insurance company
  • Demonstrate strong work ethic
  • Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers
  • Ability to effectively communicate information to customers and manager regarding service activities and schedules
  • Ability to work without instructions
  • Ability to perform moderately complex service calls relating to instruments learned
  • Ability to complete system installation including Advanced Customer Training
  • Ability to perform OJT or classroom training to other Field Service Engineers on basic system level troubleshooting
  • Ability to work from schematics using various test equipment and mathematical calculations specific to electronics
  • Ability to effectively interface with customers, service department personnel and others
  • Ability to provide preventive maintenance and emergency service on several instruments or product lines
  • Ability to completely install specified instruments
  • Ability to give Advanced Customer training
  • Ability to use a laptop computer, monitor, keyboard, and mouse with or without accommodations
  • Ability to use a telephone, smartphone device, copy machine, fax machine, and other office equipment with or without accommodation
  • Ability to comply with all corporate safety requirements and directives
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