Senior Operations Manager

4 weeks ago

Dublin, Ireland Saol Assurance d.a.c. Full time

Are you a passionate, results-driven leader with a knack for streamlining workflows and achieving operational excellence? As the Senior Operations Manager at Saol, you will drive our company’s growth goals for both New and Existing Business so if you’re ready to make a big impact, we want to hear from you

As the Senior Operations Manager, you will:

  1. Engage with our outsource partners to strategically manage the day-to-day management of our business. This will require regular onsite visits to locations such as Letterkenny, India, and others.
  2. Lead on proactive pipeline management, and, supported by our distribution channel and outsource partners, develop innovative processes that ensure all policies correctly closed out.
  3. Use data to forecast and anticipate requirements to provide detailed performance metrics against plans and service levels, as well as training plans for the team.
  4. Interact and influence our outsource providers at senior management level to ensure outsourcer strategies, plans and culture are aligned with our own company ambitions.
  5. Own the delivery of the offshore transition plan, achieving key milestones and KPIs.
  6. Oversee the development and maintain operational dashboards that report on lead and lag measures.
  7. Provide visionary leadership and effective talent management, inspire and motivate teams to excel, and cultivate strong, lasting relationships with stakeholders and partners.

We're looking for someone with:

  1. A relevant degree in Business or relevant customer-facing and management experience within Financial Service/ Insurance.
  2. Experience in a Life and Pensions Operations team with an understanding of forecasting, process management, project management and technology. Detailed pensions knowledge would be a significant advantage.
  3. Previous experience of identifying and driving initiatives which deliver value add improvements to their function or business.
  4. Knowledge of the regulatory environment (including but not limited to CPC and CPRA), as well as experience in delivering strategic projects.
  5. Ability to build good relationships with outsource providers and distribution channels, and flexible leadership style focused on good communication, mutual respect, and clarity of purpose.
  6. Energy and passion about delivering exceptional customer service through innovative and leading solutions.

Who are we?

We are Saol Assurance DAC, trading as AIB life, and we launched in May 2023 to provide protection, pension and investment products to AIB’s 3.2 million customers. We’re live in every branch nationwide and provide smart financial tools that live on the AIB Mobile Banking app.

Why work with us?

  1. Start-up Energy with successful parents We run like a start-up but were well-funded and well-capitalised, we're here for the long haul.
  2. We Built it from Scratch This makes us the first new life insurer to launch in Ireland in a generation. We’re fully cloud based, and all the products have been designed by our internal product experts
  3. Work Where You Thrive We're all about flexibility. Whether you prefer the comfort of your home office or the buzz of our Dublin workspace, you get to choose. Contribute to our exciting journey from wherever you feel inspired.
  4. Diverse Team, Shared Passion Our vibrant team hails from diverse backgrounds—Financial Services, other life companies, consulting, and tech. We celebrate differences and pride ourselves on being age-diverse, female-friendly, and LGBTQ+ supportive.
  5. Your Impact Matters Here's your chance to make your mark on the organisation and the community. We're the right-sized team—100 people strong—and we've been running this show for three years now.
  6. Collaborate, Celebrate, Elevate Regular events, whether in-person at the office or remote. It's not just about work; it's about building a community.

* Please note that for undertaking a controlled function, the successful candidate must meet and continuously adhere to the relevant MCC & fitness and probity standards.

Seniority level

Director

Employment type

Full-time

Job function

Management

Industries

Insurance

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