Supervisor On Call

3 days ago

Dublin, Dublin City, Ireland Comfort Homecare Full time
Supervisor On Call / Scheduling Department

Join to apply for the Supervisor On Call / Scheduling Department role at Comfort Homecare.

Are you passionate about delivering exceptional customer service while driving efficiency and progress in every interaction? In this role, you will be at the forefront of managing client and employee engagements, ensuring each inquiry moves smoothly through the process with timely follow-ups and minimal delays.

We are looking for a proactive and results-driven professional with strong supervision and people management skills. You will play a key role in strengthening our On-call/Scheduling department by identifying and building relationships, negotiating care solutions, and finalising agreements and amendments that help make a difference.

If you are an excellent communicator, thrive in a fast-paced environment, and enjoy problem-solving, this is the perfect opportunity to make an impact. Apply today and become part of one of Ireland's Leading Homecare providers and a team that values efficiency, collaboration, and exceptional service

Summary Of Duties
  1. Leading our team of National On-Call Care Co-ordinators to meet the needs of the business.
  2. Growing the skill base of our team of Care Call Co-ordinators.
  3. Respond promptly and professionally to client and carer inquiries via phone, email, and chat.
  4. Resolve queries efficiently while ensuring high client satisfaction.
  5. Maintain and update client records and schedules.
  6. Maintain all aspects of staff scheduling while adhering to employment law, regulations, and staffing guidelines.
  7. Prioritise tasks, manage multiple responsibilities, and meet KPIs.
  8. Provide clear, accurate communication in both written and verbal English.
  9. Collaborate across teams to resolve issues and improve processes.
  10. Participate in meetings, share insights, and contribute to a positive team culture.
  11. Stay informed on company policies and industry updates.
  12. Maintain client confidentiality and adhere to compliance standards.
  13. Support projects and perform other duties as needed.
  14. Support team with workload during peak times of the week.
  15. Weekend work will include a minimum of 1 weekend in 4 and when operationally required.
  16. Be a Brand Ambassador of Comfort Homecare and the services we offer and provide in the community.
Requirements
  1. Ideally have Supervisory Management - Degree / Diploma Office Administration.
  2. Strong organisational skills and attention to detail.
  3. Excellent communication and interpersonal skills.
  4. Experience in Healthcare or Customer Service Roles (preferred).
  5. Ability to multitask and manage time effectively.
  6. Ability to work independently.
  7. Knowledge of the One Touch scheduling system preferred.
  8. Previous 2-year experience in a supervisory capacity, working in an office environment.
Key Activities
  1. Staff supervision and training.
  2. Respond to questions and inquiries from employees and managers.
  3. Work collaboratively with managers on scheduling issues.
  4. Office administration and staff growth.
  5. Weekly/monthly reporting.
  6. Staff scheduling and managing team annual leave and absence.
  7. Maintain staff schedules in accordance with employment law requirements and HR policies/procedures.
  8. Compile statistical reports for managers.
  9. Input/update employee information in scheduling programs.
  10. Provide occasional guidance to the primary function of others including training.
  11. Collect, verify, enter Client referral information.
  12. Informs payroll office of any pay code and/or staff changes.
  13. Identify errors and make corrections.
  14. Assist employees in connecting to Online App systems.
  15. Perform general office duties (e.g., orders supplies, photocopies, shreds, provides reception/telephone services, processes mail, files).
Benefits
  1. Competitive salary.
  2. A positive and collaborative work environment.
  3. A dynamic and inclusive workplace that values work-life balance.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Services for the Elderly and Disabled

#J-18808-Ljbffr

  • are calling all Health Care Assistants and Student Nurses

    5 days ago

    Dublin, Dublin City, Ireland Nurse on Call Full time

    Nurse on Call are calling all Health Care Assistants and Student Nurses  We all want more flexibility in our work lives, and that's what Nurse On Call offers. • Do you want to be able to work around family life and work when it suits you? • Do you want to be in charge of your own work schedule? • Do you want to make some extra money for...

  • Commercial Call Centre Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Bord Na Mona Full time

    Specify your job search criteria and click the Next button. Category: Location: Keywords: View details for a job by clicking on its description. Description Location Apply for this job by clicking the Apply button.RoleLocationContactRole Commercial Call Centre Supervisor To apply for this job type your details and click the Submit button. First name: ...

  • are looking to source an Assistant Director of Nursing for HSE St Vincents Community Nursing Unit CO Laois

    5 days ago

    Dublin, Dublin City, Ireland Nurse on Call Full time

    Nurse on Call are looking to source an Assistant Director of Nursing for HSE St Vincents Community Nursing Unit CO Laois Requirement; for at least 12 weeks. This is full time hours, no night duty (Roster covers 7 days per week). The person will support the Director of Nursing in the overall management of the unit. The job entails working in...

  • Mechanical Supervisor

    1 week ago

    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    Mechanical Supervisor Mechanical Supervisor required for a large Irish M&E contractor to work on a range of Commercial, Healthcare and Residential projects in Dublin & The Midlands. The successful candidate will be reporting directly into the sites Project Manager. If you are a Mechanical Supervisor who is looking for your next career move, send your CV to...

  • Crgn Required For A Community Agency Line Of Work In South Dublin

    2 days ago

    Dublin, Dublin City, Ireland Nurse On Call Full time

    CRGN required for a community agency line of work in South Dublin CRGN required for a full-time agency line of work Ideally, we are looking for 1 WTE CRGN to assist with clinical calls and assessments between 3 sites in South Dublin Previous community and wound care experience an advantage Covering Baggot St/Ranelagh/Donnybrook areas Required for a period of...

  • Civil Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    Civil Supervisor - 12739We are currently recruiting a Civil Supervisor to work for one of Europe's leading contractors on a Data Centre project in Helsinki, Finland. You will be reporting directly into the site's CSA Lead.If you are a Civil Supervisor who is looking for your next career move, please send your CV to Joe Newman or call for a confidential...

  • Door Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland RedChair Recruitment Full time

    Red Chair Recruitment are currently recruiting an experienced Door Supervisor, for one of our well-established clients in Leixlip, Co. Kildare.The successful candidate will be tasked with greeting guests warmly and checking ID's to ensure compliance with age restrictions, handling guest inquiries and providing assistance where needed, and conducting regular...

  • MEP Site Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    MEP Site SupervisorMEP Site Supervisor required to join one of Irelands leading contractors in Dublin to oversee all phases of building development from design to construction, MEP systems integration, fit outs and facilities management.If you are an MEP Site Supervisor who is looking for your next career move, send your CV to Oisín O'Donohoe or call for a...

  • Marine Institute Post Doctoral Fellowship Call 2019

    4 days ago

    Dublin, Dublin City, Ireland MPOWIR Mentoring Physical Oceanography Women to Increase Retention Full time

    Marine Institute Post Doctoral Fellowship Call 2019The Marine Institute is pleased to announce a call for proposals for Post-Doctoral Fellowships of 3 to 5 years in duration. There are seven defined topics and one open topic under four specified research themes of the National Marine R&I Strategy. Proposals are invited from suitable Research Supervisors at...

  • Logistics Supervisor

    1 week ago

    Dublin, Dublin City, Ireland TCP Group Full time

    TCP Homecare is a healthcare service provider, specialising in direct to patient services which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patients home. The Role: The Primary Role of the Logistic...

  • Electrical Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    Electrical Supervisor with 5 years' experience required to join a highly reputable Contractor to work on a large Data Centre project in Frankfurt, Germany. This Contractor works across multiple sectors including Data Centres, Commercial and Pharmaceutical.If you are an Electrical Supervisor who is looking for your next career move, please send your CV to...

  • Checkout Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland RedChair Recruitment Full time

    We are presently recruiting for an experienced Checkout Supervisor for one of our clients based in West Dublin.As a Checkout Supervisor, you will be responsible for overseeing the efficient operation of the checkout area, ensuring exceptional customer service, and managing the checkout team. The role involves supervising daily activities, training staff,...

  • Checkout Supervisor

    2 weeks ago

    Dublin, Dublin City, Ireland RedChair Recruitment Full time

    We are presently recruiting for an experienced Checkout Supervisor for one of our clients based in West Dublin.As a Checkout Supervisor, you will be responsible for overseeing the efficient operation of the checkout area, ensuring exceptional customer service, and managing the checkout team. The role involves supervising daily activities, training staff,...

  • Site Supervisor

    2 weeks ago

    Dublin, Dublin City, Ireland Wellington Professional Recruitment Full time

    As Site Supervisor, you will be joining an industry-leading telecommunications company in designing and installing telecoms networks in Ireland. You will play a leading role overseeing and training supervisors and field squads in regards to quality, reinstatement compliance, safety, and the timely delivery of telecoms utility projects in the greater Dublin...

  • Mechanical Supervisor

    2 weeks ago

    Dublin, Dublin City, Ireland Sigmar Recruitment Full time

    Mechanical Supervisor required in Dublin – Leading Mechanical Contractor: €70-€80kAbout Your New EmployerA highly regarded mechanical contractor who have are in operation for over 10+ years across Ireland and currently have a turnover of circa €30 Million.This company specialises in the installation of air conditioning systems, ventilation, plumbing...

  • Facilities Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Facilities Supervisor - RME - Fulfillment Center, Reliability Maintenance Engineering- RMEJob ID: 2782424 | Souq.com for E-Commerce LLCThe Facilities Supervisor – Maintenance will have a significant impact on customer experience. The Facilities Supervisor – Maintenance will lead other technicians, design solutions for challenging problems, manage outside...

  • Store Supervisor

    1 week ago

    Dublin, Dublin City, Ireland VF Corporation Full time

    Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We're looking for a motivated, enthusiastic Store Supervisor (full-time, perm) to join our Kipling team based in Arnotts, Dublin . As a supervisor in our store, you will act as the vital link between store management and the sales associates,...

  • 3/7/2025 A) QAQC Supervisor

    1 week ago

    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    QAQC Supervisor (EU Rotation) **Generous Tax Free Allowance in Addition to Salary + Regular Return Flights** QAQC Supervisor (Electrical) required to join a large M&E contractor on a Hyper-scale Data Centre project inBelgium. Our client has projects in Ireland, Europe and the UK and work across many sectors including Pharmaceutical, Power, Waste to Energy,...

  • Logistics Supervisor

    1 week ago

    Dublin, Dublin City, Ireland TCP Homecare Full time

    TCP Homecare is a healthcare service provider, specialising in 'direct to patient services' which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patient's home.The Role:The Primary Role of the Logistic...

  • Food and Beverage Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Eugenia Talent Full time

    About the job (English) Food and Beverage SupervisorType of position: Full-time positionKey languages: Fluent level of EnglishSector: HospitalityAbout our Client:Are you a hospitality passionate? Would you like your next position to be based in beautiful Ireland? We are looking for ladies and gentlemen to work on one of the most touristic locations on the...