FS Technology Consulting

3 weeks ago

Dublin, Ireland TN Ireland Full time

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FS Technology Consulting - Business Analyst - Channels and Mobile - Senior Consultant - Dublin, Dublin

Client: EY

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: 529aeded602b

Job Views: 146

Posted: 21.01.2025

Expiry Date: 07.03.2025

Job Description:

The opportunity

Join EY FS Ireland to work with the best people on complex financial service issues, helping to shape the future of financial services. As part of the Technology Consulting team, you will deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimize their business performance.

Your key responsibilities

  • Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
  • Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.
  • Develop and prioritize detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.
  • Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.
  • Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.
  • Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.
  • Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.
  • Manage and prioritize the backlog of channel/mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.

To qualify for the role, you must have

  • Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field.
  • Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions.
  • Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.
  • Strong understanding of CRM best practices and industry standards.
  • Proven experience in requirements gathering, process mapping, and business process reengineering.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
  • Experience with Agile methodologies and tools such as Confluence, JIRA, or Azure DevOps.
  • Relevant certifications in CRM solutions and Business Analysis are a plus.
  • Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.

Domain Areas:

  • Channels
  • Digital platforms and CRM
  • Open and Core Banking
  • Insurance and healthcare

Products:

  • HubSpot CRM
  • Content management solutions
  • Tealium/other customer data platforms

Have working experience one or more of the following tools:

  • MS Office, Visio
  • Jira, Confluence
  • SQL, XML
  • MS Visual Studio

Ideally, you’ll also have experience in one or more of the following:

  • Ability to deal with ambiguity and uncertainty.
  • Experience with process designs and modelling.
  • Conducting workshops and interviews.
  • Ability to build and manage relationships across business and technology stakeholders.

What working at EY offers:

We offer a competitive remuneration package, including support for flexible working and career development. With FlexEY, you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions.

  • Support and coaching from engaging colleagues.
  • Opportunities to develop new skills and progress your career.
  • The freedom and flexibility to handle your role in a way that’s right for you.

All our employees receive a benefits package tailored to their individual preferences, including:

  • Pension
  • Maternity & Paternity leave
  • Discounted health insurance
  • Bike to work Scheme
  • Web Doctor - Free unlimited online GP consultations for you and your family
  • Recognition Awards
  • The purchase of additional annual leave
  • Cash incentives for referrals
  • Hybrid Working
  • Free Gym membership
  • TECH MBA paid by EY
  • Travel Pass
  • Wellness rooms available in some offices

EY is committed to being an inclusive employer and considers flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while allowing you to build your career without sacrificing personal priorities. While client-facing professionals may be required to travel regularly, our flexible working arrangements can help you achieve lifestyle balance.

About EY

As a global leader in assurance, tax, transaction, and advisory services, we’re using our finance products, expertise, and systems to build a better working world. This starts with a culture that believes in giving you training, opportunities, and creative freedom to make things better.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable, and everyone experiences a sense of belonging. Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds.

As an equal opportunities employer, we welcome applications from all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

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