Desktop Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Position Summary/Mission:

Will provide high quality, customer focused, technology services and IT help desk support; providing innovative solutions, maintain standard practice and consistency, in addition to implementing and supporting new technology and tools for users, while contributing to the profitability and success of the Company.

Fundamental components requirements including but not limited to (* denotes essential functions):

Provide IT desktop support, desktop and infrastructure maintenance, installation services, and problem resolution and help desk support. (*) Acts as the point of escalation for Level 1 and 2 for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. (*)  Manage administrative processes (asset management, De-acquisition, change/service requests, and problem management). (*) Install & configure IT devices, peripherals, printers & network equipment (*) Ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. Facilitate communication amongst customers, team members, and other company areas. Assist on various IT projects and new initiatives. May be required to act as Project Leader for assigned initiatives. Develops and keep current on new technology and its benefit to the company direction. Perform and participates in BCP (Business Continuity Plan) initiatives, Corporate Real-estate Project initiatives (Office Closures/Office relocation/Consolidations), Major Project Initiatives (Application & OS Rollout, Desktop Refresh, etc.) (*) Support and test IT Technology and provide feedback and may participate in research of non-standard product solutions to meet customer needs. Perform systems administration & support responsibilities including printers, mobile phones handsets, and A/V equipment. (*) Implementing efficiency changes and improvements in ways of working. Developing strong working relationships with key partners, including business areas, IT project and development teams, risk and compliance, and relevant 3rd party suppliers. Driving continuous improvements by implementing processes and procedures that provide business value and improve functional performance. Leading issues and risks effectively, ensuring they are identified and actioned in line with controls. Demonstrating flexibility to cope with changing demands based on business priority.

Background/Experience desired:

Minimum of 4 years of IT infrastructure & desktop support experience MCSE/MCA or related computer experience. ITIL Foundation certified. In-depth knowledge of end user computing systems and hardware, client functions and applications. Excellent consultative and communication skills. Analytical ability, decisiveness, and strong judgment. Ability to work effectively with customers, business areas, IT infrastructure teams, other IT management and staff.

Technical Experience:

Microsoft Office Applications Windows & Mac's OS and it's relevant hardware & applications. Network fundamentals and devices Active Directory MS Intune, iPhones & Android handsets Cisco VPN VMWare Cloud Infrastructure support (MS Azur) Excellent knowledge of cyber security and prevention of malicious attacks, viruses, and malware Video & Audio-conferencing equipment & applications Windows servers (desirable) Citrix Xen App server (desirable)

About Cordavis

We supply safe, affordable medications to the U.S. market through our partnership with FDA-approved pharmaceutical manufacturers. Our top priority is to guarantee quality control and global supply chain continuity as we commercialize Cordavis branded products.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at

#LI-MS3

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