Security Customer Trust Analyst, Information Security

2 weeks ago

Dublin, Dublin City, Ireland Twilio Full time
Security Customer Trust Analyst, Information Security

Remote - Ireland

See yourself at Twilio

Join the team as our next InfoSec Customer Trust Analyst, Security Customer Enablement that sits within our Enterprise Information Security Organization.

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. Your career at Twilio is in your hands.

About the job

This position is needed to support security awareness and education for Twilio sales teams and customers. Security Customer Enablement is responsible for maintenance of information security for our largest customers. This role requires an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills.

You will partner with Product, Legal and InfoSec teams to be the face of Security/Customer Trust. The Security Analyst role will be accountable for answering questionnaires with integrity, reviewing legal documentation, and at times may represent Twilio Security during technical audits.

Responsibilities

  • Independently manage and respond to security questionnaires, customer calls and more from Twilio's largest and most regulated customers, ensuring alignment with company policies, practices, and controls.
  • Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests, ensuring alignment with industry standards and regulatory obligations.
  • Identify and communicate potential security risks or gaps within questionnaire responses in collaboration with relevant teams.
  • Maintain an up-to-date repository of questionnaire responses, reflecting the latest and most relevant information.
  • Contribute to the enhancement of security questionnaire response templates and processes, aiding in their development and refinement.
  • Cultivate and sustain productive relationships with internal stakeholders, facilitating the collection of accurate security details for Twilio's diverse range of products and services.
  • Propose innovative ideas to enhance team and organizational processes and procedures.
  • Develop proficiency in comprehending legal language.
  • Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits, engaging internal stakeholders effectively.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

Required:

  • 2+ years experience in customer facing technical roles engaging customers on various topics such as security, regulatory requirements, and risk management.
  • 2+ years experience working with security concepts and technology, including encryption, networking, databases, telephony, email, LDAP, middleware, and applications ideally in a cloud environment.
  • Comfort in conveying technical concepts both verbally and in written form, catering to a broad audience.
  • Showcase meticulous attention to detail, with expertise in both grammatical rules and formatting.
  • Possess excellent time management, organizational, and multitasking skills.
  • Demonstrate the ability to collaborate effectively with personnel at all levels within an organization.
  • Experience in business writing and/or technical writing.
  • Previous involvement in overseeing security questionnaires or analogous compliance-related tasks.
  • Knowledgeable of security or compliance audits and/or assessments.
  • Experience reviewing and redlining contracts and legal documents from an InfoSec perspective.
  • You have or would be willing to obtain certification(s) such as: Security+, SSCP, CISSP, CISA, GSEC, CCSP, CCSK, PMP, CRISC, CFCP, or similar.
  • Experience with developing technical standards, and operational guidelines.
  • Experience working with common security frameworks and regulatory requirements (e.g., FISC, CCPA, GDPR, PCI, SOC, ISO/IEC 2700X, COBIT, etc.).

Location

This role will be remote, and based in Ireland.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic.

Twilio is proud to be an equal opportunity employer.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

#J-18808-Ljbffr

  • Information Security Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    Remote, EMEA · Remote, Ireland · Remote, United KingdomWho we areTypeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with...

  • Retail Security Officer

    2 weeks ago

    Dublin, Dublin City, Ireland Amberstone Security Full time

    Join to apply for the Retail Security Officer role at Amberstone Security.This range is provided by Amberstone Security. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people,...

  • Information Security Compliance Analyst

    1 day ago

    Dublin, Dublin City, Ireland Fenergo Full time

    About usFenergo exists for one reason: to better enable financial institutions to onboard and service their customers digitally, safely, and compliantly. With 850 employees, we focus on improving the customer onboarding experience through technology. We count 32 of the top 50 financial institutions among our customers and are consistently ranked as #1 in...

  • Information Security Analyst

    1 day ago

    Dublin, Dublin City, Ireland Pico Full time

    Purpose of the role:We are seeking a highly motivated Information Security Analyst to join our security operations team in Dublin. The successful candidate will be responsible for the daily monitoring and analysis of security events across a variety of systems, including email, SIEM, antivirus, IDS, and other security tools. You will play a key role in...

  • Information Technology Security Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Solas IT Recruitment Full time

    Get AI-powered advice on this job and more exclusive features.Senior IT Recruitment Consultant @ Solas IT Recruitment | ERF CertRPIT Security Controls & Reporting AnalystWe are seeking a detail-oriented and experienced IT Security Controls & Reporting Analyst to join our IT Infrastructure and Security team.The successful candidate will be responsible for...

  • Information Security Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland St. Vincent's Healthcare Group Full time

    Applications are invited for the permanent position of Information Security Analyst in the ICT Department of St. Vincent's University Hospital.Informal Enquiries or Role Specific Enquiries:Mr Paul Birmingham, ICT Services Manager, Email: p.birmingham@svhg.iePlease download the Job Description for this position, as it will not be available online after the...

  • Information Security

    12 hours ago

    Dublin, Dublin City, Ireland Innovate Skillsource Full time

    Independent Contractor - Information Security & IT Specialist / Business Analyst Location: Dublin, IrelandClient: Local Asset Manager & Insurance Company (Part of a European Banking Group)Contract Type: Independent Contractor About the Role: We are seeking an experienced Information Security & IT Specialist / Business Analyst to support a local Asset Manager...

  • Mobile Security Supervisor

    1 day ago

    Dublin, Dublin City, Ireland Top Security Full time

    Mobile Security Supervisor required for Top Security, Ballymount, Dublin 24. Top Security is the most locally-focused security company in Ireland, providing integrated security solutions for over 40 years to meet the needs of thousands of businesses throughout Ireland.Responsibilities:Mobile Patrols (including open and lock ups) and Alarm Response activities...

  • Information Security Assurance Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Information Security Assurance Analyst, DublinClient:Insight InvestmentLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:b7ce7a5a2c24Job Views:87Posted:21.01.2025Expiry Date:07.03.2025Job Description:Company Overview:Insight Investment is a leading asset manager focused on designing...

  • Information Security Officer

    2 weeks ago

    Dublin, Dublin City, Ireland Trust In SODA Full time

    Information Security OfficerJust had a brilliant new role go live with one of my long term FinTech clientsDespite the volatility of the market over the last 12 months, my client has continued on a steady growth path and has gone from strength to strength. They're looking for an experienced Information Security Officer to join the Irish team and provide...

  • Information Security Officer

    2 weeks ago

    Dublin, Dublin City, Ireland Trust In SODA Full time

    Information Security OfficerJust had a brilliant new role go live with one of my long term FinTech clientsDespite the volatility of the market over the last 12 months, my client has continued on a steady growth path and has gone from strength to strength. They're looking for an experienced Information Security Officer to join the Irish team and provide...

  • Information Security Architect

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Information Security Architect 98467 Desired skills: Security Architecture, Risk Management, Cloud, AWS, Contract My client has an urgent requirement for an Information Security Architect and Risk Management enthusiast for a 6-month contract. This role is hybrid in Dublin. Responsibilities: Oversee IT Security risk assessments and...

  • Security Supervisor

    1 day ago

    Dublin, Dublin City, Ireland Knox Security Services Full time

    Experienced Static Security Supervisors required for Growing Security Company. At least 2 years Experience in the security Industry is essential. Night Allowances and Sunday Allowances. Weekly Pay. Top rates of pay and very good career progression for the right candidates. Skills: PSA guarding Computer Skills Professional Experienced Benefits: Paid Holidays

  • Security Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Iceberg Cyber Security Full time

    I'm working with a dynamic multi-strategy hedge fund in Dublin who are looking to push the boundaries of their security team. This role has engineering at its core and is perfect for someone who is hands-on and wears multiple security hats as they are constantly upgrading, replacing and implementing their legacy tools and platforms. The role will see you...

  • Information Security Officer

    2 weeks ago

    Dublin, Dublin City, Ireland Nitro Full time

    A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We...

  • Information Security Officer

    2 weeks ago

    Dublin, Dublin City, Ireland Nitro Full time

    A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We...

  • Information Security Assurance Analyst

    12 hours ago

    Dublin, Dublin City, Ireland Insight Investment Full time

    Company Overview: Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management,...

  • Information Security Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Archer - The IT Recruitment Consultancy Full time

    Direct message the job poster from Archer - The IT Recruitment ConsultancyDirector @ Archer | Data & Software Engineering RecruitmentInformation Security Specialist (GRC)Information Security Specialist opportunity based in Dublin City Centre. This is a newly created Information Security Specialist role, with a particular focus on Governance, Risk and...

  • Information Security Analyst 2

    1 week ago

    Dublin, Dublin City, Ireland Pepperjam Full time

    Who We Are: The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control. Why Join Us? Our commitment to...

  • Security Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Sumitomo Mitsui Financial Group, Inc. Full time

    SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group,...