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Desktop Support Engineer

4 weeks ago


Dublin, Ireland ICT Services Full time

ICT Services is a leading IT field services, roll-out and support services group.

The 100-strong team you’ll be working with provides an all-Ireland service, from nine offices and parts hubs, and are partnered with the largest and most innovative developers and IT manufacturers in the world.

The group, headquartered in Dublin with a subsidiary in Northern Ireland, is truly an Island of Ireland resource.

ICT Services deliver best-in-class IT solutions to customers, including the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers and an expert back office team, with meticulous attention to detail, we provide a rapid response to requests and round-the-clock dependability.

This is a cutting-edge organisation, continually evolving to provide class-leading business-enhancing solutions. We are an ideal place for innovative and energetic people who want to grow their experience. You will have the opportunity to develop your career from both a technical and commercial perspective while working in a cross-section of sectors as a valued part of a dynamic team.

Role:

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Clonmel. This is a full-time position working onsite with our customer.

Requirements:
  • Three to four (3-4) years’ experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues.
  • Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals.
  • Basic knowledge of enterprise LAN and WAN setups and concepts.
  • Ability to lift/move computer equipment weighing up to 50 lbs.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
  • Experience with anti-spyware and anti-virus software.
  • Some knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communication skills with clients and management.
  • Ability to work with deadlines and complete tasks on time.
  • Preferably with an associate degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools (ServiceNow/Remedy etc.).
  • Basic understanding and troubleshooting of Mobile Device Management systems (Airwatch/Xenmobile/Mobile Iron etc.).
  • Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Skype for Business, OneDrive.
  • Basic understanding and troubleshooting of Apple devices and apps.
  • Good customer management skills.
  • Self-driven and result-oriented.
Responsibilities:
  • Troubleshoot PC-related problems via phone, remote tools, or desk-side support.
  • Build, configure, and troubleshoot PC and laptop applications and hardware components.
  • Facilitate warranty repairs with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Coordinate workstation asset recovery.
  • Maintain workstation spare parts break/fix, upgrades, and new hires.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Ensure tickets are updated daily.
  • Support meeting room environments and video conferencing as needed.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads and iPhones.
  • Support Apple MAC devices.
  • End-user data backup and restoration as needed.
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