Phone Shop Supervisor

1 week ago

Dublin, Dublin City, Ireland Tesco Ireland Full time
About the role

Looking for a chance to make a difference lead a team? Join us as a Tesco Mobile Supervisor in a Phone Shop, where you'll provide outstanding sales advice and support to customers, while inspiring and developing your team.

In this role, you'll develop your team's skills and knowledge, while encouraging dedication. You'll lead by example, encouraging dedication and providing support and mentorship to colleagues. Your role will also involve handling budgets and achieving targets for the Phoneshop department.

You will be responsible for
  • Acting on customer feedback promptly, ensuring your team understands their role in improving the shopping experience based on feedback received.
  • Engaging your team to deliver the best availability for customers throughout the day.
  • Product Passion: Encouraging your team to be passionate about our products, and ensure that accurate handling and storage routines are maintained.
  • Building a positive first impression for customers in your area by mentoring the team to maintain efficient shelf standards, ensuring visibility and accessibility of products.
  • Setting the tone for excellent service by modeling effectively and friendly behaviors and showing passion for customer satisfaction.
  • Actively controlling costs on your department and deliver your budget by managing your team to minimise all aspects of waste and complete waste routines accurately.
  • Working with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
  • Ensuring your team is trained and confident in approaching customers, offering unbeatable value through selling the right products at the right price.
  • Collaborate closely with your team, Tesco Mobile Regional Operations Manager, and Store management team to mentor and guide them on achieving excellence in the Phone Shop.
  • Taking pride in successes by being an appreciative manager who treats everyone with respect, empowering your team to make a positive impact on customers and staff.
  • Engaging your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.
You will need
  • The ability to establish relationships and maintain contacts with people from a wide variety of backgrounds.
  • To be passionate about delivering the right way for customers and colleagues.
  • Strong decision-making skills, considering the needs of the situation, priorities, constraints, and the availability of vital information.
  • A high level of team working skills with the ability to work co-operatively (rather than competitively) with others to achieve a common goal.
What's in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

  • Competitive Salary
  • Bonus Scheme*
  • Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
  • 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
  • Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
  • Life Assurance
  • Pension Scheme*
  • Save As You Earn Scheme*
  • Paid Family Leave
  • Bike to Work
  • Long Service Awards
  • Commuter Scheme

*Entry requirements and rules of the scheme apply

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly.

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We're committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

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