Customer Service Operations Underwriter

3 weeks ago

Dublin, Dublin City, Ireland RSA Group Full time
Customer Service Operations Underwriter - Galway

Job Ref: 2532

Job Title: Customer Service Operations Underwriter - Galway

Location: Close date not set

Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day.

At RSA and 123.ie we empower our customers to make a difference in their lives. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

Culture and Community

RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

Customer Service Operations Underwriter - Galway

We pride ourselves on having a highly skilled Customer Operations Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers, Brokers, and Affinity Partners.

We have an exciting new career opportunity to enter the Insurance industry as a General Insurances Underwriter (Car & Home). This is a unique opportunity to join our dynamic and fast-paced team as we grow our operations.

The role is a full-time position, and training takes place in our Knocknacarra, Galway offices.

You will be a principal point of contact for our customers and brokers, primarily communicating via telephone and email. Our customer services centre is fast-paced, and the role involves managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You'll be joining a team of underwriting professionals who are passionate about delivering best-in-class service.

If you're interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you

Key Responsibilities:

  • You will spend most of your time on the phone providing excellent customer service and making underwriting decisions on car and home insurance.
  • Working within your underwriting licence, and escalating underwriting decisions to senior team members.
  • Meeting and exceeding your assigned individual and team targets.
  • Focus on Quality Assurance and work with a coach to develop customer service and technical (underwriting) skills.
  • Fulfil any additional administration duties in support of the role.

What we need from you:

  • Minimum requirement – Leaving Certificate or mature students.
  • Previous experience in the insurance sector is highly desirable, although not essential.
  • Great communication skills with a superb telephone manner.
  • Exposure to large multinational call centre environments would be an advantage.
  • Strong computer skills with experience in Microsoft Word and Excel.
  • Excellent organisational skills with focus on accuracy & attention to detail.
  • Strong track record, demonstrating ability to meet targets.

Regulatory Requirements:

  • Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. APA/ CIP / or other recognised qualification).
  • This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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