Tech/Digital Support Volunteer Coordinator

3 weeks ago


Municipal District of Tullow, Ireland The Ayrshire Community Trust Full time

There are various volunteering opportunities available within North Ayrshire.

Please browse the selection below to find a suitable volunteering opportunity in your local area:

Do you have a passion for the power of technology? Our vision is to create a world in which digital services are equally accessible to all.

As an AbilityNet Tech Volunteer Coordinator, you can help unleash the power of technology to ensure that older people and disabled people are not excluded from the digital world.

All across the UK, our 350+ volunteers support older and/or disabled people at home to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone, or tablet. They troubleshoot technical issues, offer impartial advice on technology, set up new tech, and install hardware and software, show people how to use their tech at home (e.g., shop online, send and receive emails, and video call with family and friends), and make adaptations to support a disabled person’s specific technology needs.

Each area has a volunteer Coordinator at the helm, managing the balance of client requests and volunteer resources to ensure each client’s IT needs are met in a timely and effective manner.

What will I be doing?
  1. Creating local awareness by publicising the service to, for example, disability charity organisations, libraries, community centres, etc. This could include making phone calls, popping in to introduce yourself and the service, or presenting/attending events or meetings.
  2. Using our online ticketing system to allocate and manage client requests within our Service Level Aims.
  3. Communicating with clients to provide updates on volunteer availability and any issues or delays to their ticket resolution.
  4. Reviewing monthly figures and trends and reacting appropriately with promotions and recruitment to fill gaps in service.
  5. Contacting, interviewing, and feeding back on potential volunteers.
  6. Supporting and motivating your local volunteer team through team meetings and regular contact.
  7. Attending ad-hoc company events or meetings.
  8. Approving volunteers’ expenses.
  9. Undertaking client IT support (if you also wish to be a Tech volunteer).
What are the benefits to me?
  1. Change the lives of disabled and older people in your local area.
  2. Develop your management, marketing, and communication skills.
  3. Benefit from technology and disability training.
  4. Network with a nationwide team of other Coordinators and IT volunteers.
  5. Be flexible with your volunteering and plan it around your other work and home commitments.
What else do I need to know?
  • We pay travel expenses at 45p per mile and reimburse public transport expenses.
Restrictions

Minimum age: 18. As you will be helping vulnerable adults, you’ll need an enhanced DBS check (England and Wales), PVG (Scotland), or Access NI check (Northern Ireland), which will be renewed/checked every 2 years (at no cost to you as a volunteer).

Availability

Mon, Tue, Wed, Thu, Fri, Sat, Sun

Morning, Afternoon, Evening

Frequency & Commitment

On average, a Coordinator undertakes around 8-12 hours of volunteering a month. This can be flexible and fit around work and home commitments. Some of this will be from home; other time will be spent meeting new volunteers and/or visiting local organisations and groups, which could be in or out of work hours, in the evenings and/or weekends to suit your other commitments. This role requires a minimum commitment of 6 months.

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.

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