Technical Writer

2 weeks ago

Cork, Ireland Johnson Controls Full time

What you will do

Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient. 

Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.

The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted. 

How you will do it

  • Creating content for a business unit supporting program releases under the guidance of more senior team members

  • Working closely with teams of engineers, developers, product management, marketing across the world

  • Creating content in DITA xml and content management systems

  • Creating technical illustrations

  • Providing DocOps support. You will have the opportunity to support one of our process teams.

What we look for

  • Ability to work from the Cork office three days per week

  • 2 years of technical writing experience

  • Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science

  • Experience with topic-based writing, preferably DITA xml

  • Technical illustration skills: Photoshop and Illustrator or similar

  • Excellent communication and interpersonal skills. You will be working closely with the development and product management teams

  • Ability to plan, organize, and support multiple program releases

  • Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.

  • Document control and revisioning in content management or version control systems

  • Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.

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