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Community Operations Analyst

4 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Community Operations Analyst - Hungarian

Location: Dublin

Contract type: Permanent

Work model: Onsite (Sandyford)

Working hours: Day (9am-5.30pm) or Evening shift (6pm to 2am)

Language: Hungarian

We're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.

From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

About the Role:

Job Title: Community Operations Analyst

As a Community Operations Analyst, you will assist our client's community and help resolve inquiries empathetically, accurately, and on time.

You will become and remain knowledgeable about client's products and community standards.

You will make well-balanced decisions and be personally driven to be an effective advocate for our community.

You will display a strong bias to doing what's right.

You will investigate and resolve issues that are reported on client's platform such as requests for account support and reports of potentially abusive content.

You will respond to user inquiries with high quality, speed, empathy, and accuracy.

You will use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.

You will gather, analyse, and utilize relevant data to develop ways to improve the overall user experience on the site.

You will enforce client's Terms of Use by carefully monitoring reports of abuse on the site.

You will review the reported content within agreed turnaround times and standards of quality.

You will identify inefficiencies in workflows and suggest solutions.

You will recognize trends and patterns and escalate issues outside the company policy to the global team.

Essential Competencies:
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions.
  • Ability to solve problems.
  • Effective Time management & Prioritization skills.
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.
Candidate Experience:
  • Proficient in market language and English.
  • Cultural understanding of the market.
  • Extremely reliable, consistent, and hard-working.
  • Passion for ensuring a positive, safe user experience.
  • Flexible in working in a faced-paced environment with different projects to work on.
  • Ability to learn new information in a short period of time.
  • Eligible to work in Ireland full time.
Benefits and Perks:
  • Health Insurance
  • 25 days Annual Leaves
  • Extensive Training & Development
  • Access to Covalen's Wellness Programs.
  • Tax Saver Travel Card
  • Bike to work scheme
  • Covalen's Bike to Work Scheme
Equal Opportunity Employers:

We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.