Network Operations Controller
2 weeks ago
Carousel Logistics is looking for a Network Operations Controller.
About the Role
As a Network Operations Controller you will undertake daily administrative/operational work to support the NPM (Network Partner Manager) Head of Network Operations and the wider business, providing accurate & timely reporting and a high level of compliance to all Network Partners (& internal stakeholders when necessary) to improve service & visibility across the Network Operation.
Our Values
- Caring: At Carousel, we genuinely care about our employees, clients, and the communities we serve. We foster a supportive and inclusive environment where everyone's voice is heard and valued.
- Ownership: We believe in taking ownership and accountability for our actions and results. We empower our team members to make impactful decisions and drive meaningful change.
- Learning: Continuous learning and personal growth are at the core of our company culture. We encourage curiosity, embrace new challenges, and provide ample opportunities for professional development.
Key Responsibilities
- Working with our final mile partners to ensure achievement of our SLA and OTIF to our clients.
- Hold weekly and monthly meetings with our partners to ensure compliance and hold them accountable.
- Ensuring all transacting activity is in line with DANX Carousel procedures. This includes using digital devices, systems, and business processes.
- Capturing of variation and escalating as required in line with company process.
- Ability to follow and instruct partners in standard operating procedures and work in a methodical, logical manner, ensuring compliance with contractual targets.
- Ensure timely and accurate billing is recorded, sent, and checked to enable accurate cost management.
- Embrace and aim to add value supporting the continuous improvement of the overall network operations team.
- Promote a team working ethic across all activities. Ability to work with others cooperatively and flexibly within a team to achieve a collective goal.
- Providing solutions for any blockers the business may have encountered.
- Supporting Client services with any queries and promoting a thorough and accurate de-brief to be completed enabling better client visibility and service.
What We're Looking For
- Efficient data manipulation and analysis skills – competent using Excel.
- Clear communication skills with focus and attention to detail.
- Capability to problem solve in a pressurized environment.
- Great attention to details and ability to interpret multiple streams of information & data.
- Able to work in a highly pressurized environment.
- Ability to hold partners to account for their performance.
- Experience reading KPI's and understanding how Network operations affect them is desirable.
- Ability to travel to partners when required.
Basic Details & Benefits Of The Role
- A basic salary of between £30,000 - £32,000 per annum depending on experience.
- 37.5 hours per week worked 09:00-17:30.
- Free Onsite Parking
- Company Discount Perks
- 24 days basic Annual Leave
- Day off for your Birthday
- Company annual recognition schemes and Long Service Awards
If you are interested in the role or would like more information, please click apply and we will be in touch.
Carousel Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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