Night Team Member

3 weeks ago

Galway, Galway, Ireland the g Hotel & Spa Full time

Join to apply for the Night Team Member role at the g Hotel & Spa

Join to apply for the Night Team Member role at the g Hotel & Spa

Have you heard the news? Leonardo Hotels are expanding, and we're looking for passionate and dedicated individuals to join our 5-star property, The g Hotel & Spa in Galway

The g Hotel & Spa is known for offering an extraordinary experience with unparalleled luxury, style, and relaxation. Our guests expect the very best, and we need a Guest Service Staff - Nights Member who shares our commitment to providing exceptional service to ensure our guests have a memorable stay.

Your Responsibilities:

  • Handle guest incidents, complaints, and coordinate service recovery in collaboration with the Manager.
  • Set up, maintain, and clean Conference & Banqueting areas to the highest standard.
  • Communicate and resolve maintenance or equipment issues promptly.
  • Follow internal procedures and controls in accordance with the company's audit requirements.
  • Be fully knowledgeable of emergency procedures and fire safety protocols.
  • Work in partnership with the Night Manager to achieve all department objectives.
  • Close daily business operations and secure the property for the night.
  • Prepare the hotel for a new day, ensuring attention to cleanliness and presentation.
  • Assist all departments while on shift; knowledge of bar & restaurant operations would be beneficial.
What We Offer:
  • Competitive Pay & Benefits: Earn thousands through our employee referral program
  • Discounted Stays: Enjoy stays at Leonardo Hotels across the UK & Ireland, with special rates for friends and family.
  • Pension Scheme & Life Assurance: Secure your future with our company pension and life assurance plans.
  • Generous Holiday Entitlement: Start with 28 days of holiday (including bank holidays), increasing with service up to 33 days. Plus, we offer Wedding Leave
  • Career Development: We are committed to your growth, with access to a variety of learning courses to help you advance and become a leader in hospitality.
  • Leo Points: Earn performance-based points that can be redeemed for products or even a well-deserved day off
  • Employee Recognition: Become Employee of the Month and enjoy a bonus and recognition for your achievements.
  • Work-Life Balance: Flexible hours, with no split shifts. We want you to have the right balance between work and life.
  • Meals on Duty & Team Engagement: Enjoy meals during your shift and take part in monthly/quarterly team-building activities.
  • Annual Charity Event: Support our community-focused charity initiatives.
  • Relocation Support: We have hotels across the UK and Ireland, so if you're looking to move or explore new locations, we've got you covered.
What We're Looking For:
  • Previous Experience: Experience in a similar guest service role with a strong awareness of hospitality standards.
  • Customer Service Excellence: A passion for delivering top-tier service to all guests.
  • Attention to Detail: High standards in organization, planning, and ensuring every task is executed perfectly.
  • Communication Skills: Excellent interpersonal skills and the ability to work collaboratively.
  • Technical Skills: Knowledge of Microsoft Office and previous experience with Micros/Opera would be beneficial.
Why Join Us?At The g Hotel & Spa, part of Leonardo Hotels, we believe in nurturing your skills to develop future leaders. You'll receive practical training, and there's ample opportunity for progression within our dynamic, fast-growing company. If you're looking for a long-term career in hospitality, this is the place to be

Our Story:Leonardo Hotels operates over 270 hotels across the UK and Europe, with a strong presence in Ireland. With exciting expansion plans in the pipeline, this is an incredible time to join us and be a part of something extraordinary

If you're ready to elevate your career and contribute to making The g Hotel & Spa an even more exceptional place for guests to experience, we'd love to hear from you

Apply now to start your journey with Leonardo Hotels.#J-18808-Ljbffr

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