Payroll

2 weeks ago

Limerick, Limerick, Ireland hays-gcj-v4-pd-online Remote Work Freelance Full time
Your new role A client I have been working with regularly is searching for a new payroll member to join their expanding team. This role is based just outside Limerick city and after your training period will move to a hybrid working schedule, three days in the office, two from home. The client is searching for someone who enjoys a payroll, whether you have a headcount of 10+ people or 1,000, the client is happy to meet with an experienced payroll individual who is looking for the next step in their career. Your Key Responsibilities:Use case management software to capture, investigate and respond within timescales to queries (employee, business, HR).As part of an agreed rota work closely with wider HR/Timekeeping teams to provide first level responses to employee queries via telephone and ticketing solutionEnsure efficient and effective follow up action is completed and where required collaborate with other areas to close out the case or escalate to achieve closure.Monitor and report on trends with a view to identifying corrective action to proactively eliminate recurring issues which are giving rise to repetitive queries and or concerns for employees.As a reliable and proactive partner, provide key service support to HR.Ensure document management and maintenance in accordance with Shared Services quality management system and statutory document retention requirements.Reporting on People and HR data, to include regular quality checks on master dataProcess the fortnightly and monthly payrolls.Ensure compliance requirements (Revenue - PAYE, PRSI, USC, other and Pensions) are dealt with correctly and timely.Process and manage pension activity including set up, pension queries and pension reporting.Maintain strict confidentiality on all matters surrounding this role.Procedure development, process enhancement and technology improvements in conjunction with manager and key stakeholders with delivery of continual improvement initiatives.Champion and operate excellent customer service within the team and wider unit.Actively identify and participate on training and development requirements and opportunities to enable a fully cross functional team and ensure continuity of service to all customers.Your Knowledge, Skills and Experience:IPASS qualification/Payroll qualification is essential Experience in a technical
capacity on Oracle E-Business Suite 12i is an advantageExcellent analytical skills and software experience (Oracle, SharePoint, MS Office, specifically Excel)Strong Communication SkillsAbility to work in pressurised environmentAbility to work on own initiative work well within a teamSubstantial experience relevant to the role including strong payroll and customer service experienceProactive query handling / issue resolution displaying excellence in customer servicePersonal and professional integrityHigh personal motivation and ability to work on own initiativeDemonstrate excellent organisational skillsAbility to work to strict deadlines and handle conflicting priorities Possess a positive, flexible work attitudeAbility to work and positively influence as part of an integrated team and cross functionallyLimitless commitment to continual improvement and customer service

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