Day Shift
1 week ago
RESPONSIBILITIES:
Deliver high-quality service across multiple support channels including phone, email and chat & resolve member issues in an acceptable time frame Be a hardworking advocate the voice of our members and share insights to help shape processes and policies Show compassion to frustrated members while solving problems and addressing unsatisfactory experiences Triage issues and raise to management when trends or bugs are identified that could potentially be impacting a large number of members Work with internal departments to meet our members needs and find resolutions Provide clear documentation of all cases in line with Quality Standards Ability to leverage multiple applications (Salesforce, Intercom, Stripe, Admin Console, UPS etc.) Meet or exceed the department's metric-driven goals and KPIs (CpH, Quality, FCR, CSAT, SLAs, etc.) Be actively accessible, available, and responsive to customers, peers, and management during the duration of assigned work hours Be a great teammate through engagement and ownership Meet attendance and punctuality expectations while properly recording work hours in the Company timekeeping systemQUALIFICATIONS:
Must be eligible to live and work in Ireland Must be available to work 4 days per week at our Limerick office Shifts will be across a Monday to Sunday period You will be a powerful advocate for WHOOP's members and are passionate about the community experience Excellent written and oral communication skills Adapt to change and absorb new information with ease Ability to remain calm, professional, and communicative while troubleshooting member concerns Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed Positive attitude and high energy performer Ability to thrive in a dynamic, fast-paced, team-based environment Ability to flourish within a startup environment and adapt to change WHOOP is an Equal Opportunity Employer and participates in to determine employment eligibility.-
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