IT Operations Analyst

1 week ago

Kilkenny, Kilkenny, Ireland Innovate Skillsource Full time
 IT Operations Analyst - Kilkenny (12-Month Initial Contract)

An exciting opportunity has arisen for an experienced IT Operations Analyst to join an international agri-business. This is a contract role with the potential to transition into a permanent position. The successful candidate will report to the IT Operations Team Lead for EMEA.

Location: This is a fully onsite role based in Co. Kilkenny, Ireland.

Key Responsibilities Technical Leadership in IT Service Management:
  • Lead the hardware build of servers, desktops, and laptops, ensuring adherence to company standard builds, and collaborate with the Infrastructure team to install required applications.
  • Manage software deployment of company-standard builds across client devices.
  • Participate in the build and installation of technology infrastructure in the manufacturing environment.
  • Implement disaster recovery solutions and conduct testing of DR procedures.
  • Oversee the implementation of security patching across the IT estate.
  • Conduct security compliance reporting.
  • Support both Applications and PMO teams via the service catalogue.
  • Manage physical infrastructure to ensure secure and compliant services.
  • Regularly review the IT Service Continuity Management (ITSCM) risk log.
  • Ensure operational backups for critical services and data.
  • Report on support performance in alignment with IT Service Level Agreements.
  • Perform and document system health checks.
  • Maintain and update system architecture documentation and asset inventories.
  • Adhere to site operational procedures.
  • Assist with Active Directory administration and group policy management within Process Domains, including integration with OT applications.
  • Diagnose and resolve technical issues by referencing manuals, engaging with users, and conducting system diagnostics.
Incident, Change & Release Management:
  • Register and track all user support calls through the Call Management System.
  • Provide 1st, 2nd, and 3rd line support for the OT/Infrastructure environment as needed.
  • Process Incidents and Service Requests in a timely manner.
  • Manage Change Requests across all OT/Infrastructure services, following the five phases of change management.
  • Collaborate with key stakeholders to ensure seamless service delivery.
  • Support the team in handling major incidents when required.
  • Execute release requests in accordance with the agreed release process.
  • Assist with release go-live activities as necessary.
  • Support changes and physical troubleshooting of manufacturing LANs, including specifying network switch and firewall changes, submitting change requests, patching, and documenting structured cabling.
  • Liaise with third-party service providers for incident, change, and release management support.
  • Ensure all Service Desk tickets are up-to-date and contain accurate information, including relevant notes and details of actions taken.
Project Management:
  • Provide OT/Infrastructure support for business projects as required.
  • Understand business objectives and requirements for relevant projects.
  • Define project scope, timelines, and deliverables to ensure alignment with business goals.
  • Ensure proposed designs are fit for purpose and future-proofed.
  • Coordinate IT teams and vendors to successfully execute deliverables.
  • Carry out complex technical tasks when necessary.
  • Ensure documentation is kept up to date and centrally stored.
  • Secure approvals from GBS for proposed solutions in line with the Group OT/Infrastructure strategy.
  • Obtain approval from the Architecture Review Board (ARB) for all OT/Infrastructure solutions.
  • Participate in the build and installation of manufacturing technology infrastructure.
Knowledge Management, Problem Management, Capacity & Availability:
  • Drive continuous improvement and encourage innovation within the team.
  • Facilitate the transition of new OT/Infrastructure services to the Infrastructure Support Team through knowledge-sharing processes.
  • Identify and resolve recurring incidents proactively.
  • Contribute to capacity and availability management efforts within OT/Infrastructure.
  • Maintain alignment between OT/Infrastructure and Applications teams.
Vendor & Purchasing Management:
  • Manage IT OT/Infrastructure spending, including invoice processing and goods received notes (GRN).
  • Create OT/Infrastructure e-capex requests as needed.
  • Develop and maintain a supplier contract database for IT services.
  • Maintain an OT/Infrastructure vendor management website to track issues and leverage data for vendor review meetings.
  • Build and sustain relationships with OT/Infrastructure vendors and service providers.
  • Provide input for annual negotiations on IT service contracts, leveraging Group Purchasing when applicable.
  • Liaise with head office to align central IT solutions with OT/Infrastructure needs.
  • Maximise operational service levels through vendor partnerships, ensuring quality service delivery and seeking cost optimisation opportunities in line with targets.
Additional Responsibilities:
  • Flexibility in working hours to meet business needs.
  • Participation in out-of-hours (OOH) support rosters.
  • Availability for out-of-hours work as required to complete tasks.
  • Adherence to corporate standards, including financial procedures, project management methodologies, quality assurance, health and safety regulations, and IT service delivery practices.
  • Assist the Infrastructure Manager with the delivery of duties.
  • Maintain an awareness of the corporate strategy and ensure projects and initiatives align accordingly.
  • Provide support to end users and team members to uphold the highest level of service.
  • Contribute to the implementation and maintenance of industry-standard IT development and service delivery methodologies across the Infrastructure estate.

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