Social Media Content Review Analyst with English

2 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Join Our Team as a Community Operations Analyst - UKIA Market English-speaking- EVENING SHIFT ONLY

Are you passionate about creating positive, safe online experiences? Do you thrive in fast-paced, dynamic environments and possess strong interpersonal skills? If so, we have the perfect opportunity for you

Position: Community Operations Analyst

Location: Sandyford (D18), Ireland

Working Hours: 36.5 to 40 hours per week, flexible shifts from Monday to Sunday (including Bank Holidays)

Contract Type: Permanent

Working Hours: 6PM-2AM

What You'll Do:

As a Community Operations Analyst, you'll be at the heart of our client's community, providing empathetic, accurate, and timely assistance to resolve inquiries. You will:

Advocate for our Community: Use your knowledge of our client's products and community standards to make well-balanced decisions and become an effective advocate. Investigate and Resolve Issues: Address user inquiries, support requests, and reports of potentially abusive content with high quality and speed. Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a positive user experience by reviewing reported content. Improve User Experience: Gather and analyze data to identify trends and inefficiencies, suggesting scalable solutions for community support.

Your Skills and Qualifications:

Multilingual: Fluent in both English and French Empathetic Communicator: Strong interpersonal skills with an emphasis on empathy and effective verbal and written communication. Resilient and Adaptable: Thrive in a fast-paced, pressured environment with a positive approach to challenges. Problem Solver: Strong decision-making and problem-solving abilities. Team Player: Ability to work collaboratively within a team while managing time effectively to hit KPIs consistently.

Why Join Us?

Onsite Perks: Free canteen access during shift hours. Health and Wellness: Comprehensive health care, wellness programs, and access to Covalen Group Scheme and Employee Assistance Programme (EAP). Development Opportunities: Extensive training and development programs to support your career growth. Eco-Friendly Benefits: Participate in our Tax Saver and Bike to Work schemes.

Essential Competencies:

Cultural understanding of the market. Office environment experience is preferable. Extremely reliable, consistent, and hard-working. Passionate about ensuring a positive, safe user experience. Flexible and able to learn new information quickly.

·Health insurance

·Extensive Training & Development 

·Free access to CPL's Group Scheme website

·Free access to CPL's 24hr Employee Assistance Programme

·Free access to CPL's Wellness Programme

·CPL's Tax Saver Scheme

·CPL's Bike to Work Scheme

·Parking Onsite*

Eligibility:

Must be eligible to work full-time in Ireland (Stamp 4, Irish citizenship, or European).

Apply Today

If you are ready to make a difference and contribute to a safe and supportive online community, apply now to join our dedicated team as a Community Operations Analyst by emailing your application to . Let's create a positive impact together

Make your mark in the digital world—become a Community Operations Analyst and advocate for our vibrant community

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