Field Service Engineer

4 weeks ago

youghal county tipperary ireland Liquidline Full time

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues, and someone who thrives as a member of a well-skilled team. Based in field across Ireland, specifically Cork you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking the more complex and challenging of installations, servicing and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines and boiler systems including the training of machines with customers.

This position will cover the Waterford / Cork area of Ireland.

The Role - Field Service Engineer
  • The delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times. The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
  • Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in good working order, with customers briefed on the issue.
  • Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily / as required.
  • Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction. Then upload to Ops Office team as needed straight away.
  • Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
  • Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
  • You will need technical skills to succeed in the role: Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
  • You'll have a proactive approach to problem solving.
  • You will have excellent customer service skills, active listening in understanding the customer's needs and delivering.
  • You'll also hold strong communication skills, ability to communicate effectively with both customers, colleagues and management.
  • You will need a solid understanding of locations and road networks.
What You Will Learn & What Liquidline Can Offer You

We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way

We offer a generous benefits package, that includes but is not limited to:

  • Discretionary Company Bonus Scheme
  • Buy and Sell Holiday Scheme
  • Annual Leave Long Service Award Scheme
  • Access to YuLife App (Rewards and Discounts)
  • Enhanced Sick Pay Scheme
  • Salary Sacrifice Pension Scheme
  • Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services)
  • Enhanced Parental Leave Scheme
  • Access to Financial Support App - MoneyHub
  • Access to Menopause Support App - Stella
  • Team Days Out and Biannual Company Conferences
  • Paid Door to Door

Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline

We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’

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