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Danish Market

4 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Content Review Specialist - Danish Market

CPL is committed to providing full training for this role.

Main Responsibilities:
  • Investigate and resolve reported issues, including account support requests or potential abuse of content.
  • Maintain client Terms of Use by monitoring reports of abuse on the site.
  • Stay knowledgeable about client products and community standards.
  • Use market insights to find scalable solutions to improve community support.
  • Analyse data to develop ways to enhance user experience.
  • Recognise trends and patterns, escalating issues outside company policy to the global team.
  • Identify workflow inefficiencies and suggest improvements.
Key Skills & Competences:
  • Demonstrate strong personal resilience in a pressured environment.
  • Exhibit strong interpersonal skills, verbal communication skills, and empathy.
  • Show high adaptability and a positive approach to challenges.
  • Be able to make decisions, prioritise, solve problems, and work as part of a team.
  • Manage time effectively and prioritise tasks.
  • Consistently meet KPIs on time.
Language Requirements:
  • A fluent level of Danish language in oral and written communication, with an in-depth understanding of culture and social trends in the region.
  • Advanced level of English (C1).
Contract Information:
  • This is a full-time, permanent contract with Covalen Solutions.
  • Candidates can choose between day shift (9am - 5:30pm) or evening shift (6pm - 2am), with no rotations.
  • Monday to Friday, occasional weekends and bank holidays.
Benefits:
  • €29,000 per year as base salary.
  • In case of evening shift: 25% salary uplift for late hours from 10pm to 2am.
  • Private healthcare.
  • Pension contribution.
  • 25 days of annual leave.
  • Extensive Training and access to CPL's Wellness Programme.
  • Tax Saver and Bike-to-Work Scheme.
Note:
  • Candidates must be fully confident in dealing with sensitive content.
  • Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4).
Why Apply?
  • Chance to work within a multicultural and diverse team.
  • Great internal opportunities for career progression.
  • No shift rotations - fixed working schedule.
  • No previous experience required - full training provided.