Systems and Application Support Associate

4 weeks ago

ireland Enel Chile S.A Full time

Enel X Global Retail is Enel Group’s business line dedicated to customers around the world with the aim of effectively providing products and services based on their energy needs and encouraging them towards a more conscious and sustainable use of energy. A world leader in the field of energy supply, energy management services, and electric mobility to foster electrification, it accompanies all of its customers through their energy transition, developing value-creating solutions. Enel X Global Retail offers an ecosystem of sustainable, efficient, easy-to-find, personalized products and services built around customer needs. Enel X Global Retail provides electricity, integrated and innovative energy services to over 61 million customers worldwide, households, small offices, enterprises, and municipalities. Furthermore, around the world, it offers flexibility services aggregating 9.6 GW and has installed over 3 million lighting points as well as more than 25,300 owned public charging points for electric mobility.

The Role

As an Application Support Associate, your primary mission will be to work with internal users of our applications and our engineering teams to reproduce, resolve and escalate software issues.

This is a highly visible role where you will become an expert in our software solutions and will work closely with the product development, operations, data quality, engineering and customer support teams. Strong communication and troubleshooting skills, as well as a commitment to superior customer service, will allow you to succeed as you provide support to your colleagues at Enel X and external customers.

What you’ll do
  1. Application Troubleshooting: Investigate and analyse application issues reported by end-users, providing timely and effective resolution to minimize downtime and ensure continuous system functionality.
  2. Technical Support: Serve as the primary point of contact for internal and external users, offering technical assistance and guidance on application-related queries, configurations, and troubleshooting procedures.
  3. Documentation: Create and maintain comprehensive documentation for application support processes, known issues, and resolutions to facilitate efficient problem-solving and knowledge sharing within the team.
  4. Incident Management: Utilize incident management tools to track, prioritize, and escalate issues as needed, ensuring adherence to service level agreements (SLAs) and minimizing the impact on business operations.
  5. Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to address and resolve complex application issues and improve overall system performance.
What you’ll bring
  1. BA/BS in a quantitative/analytical or relevant field (Engineering, Physics, Mathematics, Computer Science, Statistics, Economics, etc.).
  2. 1+ years of experience in energy, data analytics, engineering, or similar industry with a quantitative focus OR Advanced degree in a quantitative/analytical field (Data Science, Analytics, etc.).
  3. Good time management skills and ability to balance conflicting priorities.
  4. Good oral and written communication skills.
  5. Demonstrated ability to both collaboratively and independently complete projects.
  6. Self-motivation and ability to work in a fast-paced, forward-moving environment.
  7. Proficiency in using technical platforms and IT systems (MS Office, Internet, etc.)
  8. Desire to learn the technical components of a highly complex platform and tools for the global management of various energy markets.
  9. Service-oriented attitude.
  10. Some understanding of object-oriented programming (R, Python, MATLAB, etc.).
  11. Some understanding of database languages (MySQL, PostgreSQL, etc.).
  12. Some understanding of user interface design (Shiny, Flask, JQuery, etc.).
  13. A passion for the energy industry and advanced energy technologies (DR, solar, storage, EVs, etc.).
  14. Demonstrated ability to solve problems and design new processes.
  15. Desire to learn how to work with and derive insights from large amounts of data.
  16. High attention to detail and inquisitive nature.
  17. Desire to learn process improvement and project management (e.g. Agile Development).
  18. Experience working with Salesforce and/or Salesforce APIs.

We are looking for people who embody our values: Trust, Respect, Innovation, Proactivity and Flexibility.

Are you ready to make a difference and grow with us? Apply now and join us in leading the energy transition.

Find out more information at https://www.enelx.com/ie/en

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