Senior Manager of Sales Strategy

2 weeks ago

Dublin, Dublin City, Ireland Front Full time

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

The Senior Manager of Sales Strategy & Operations is a critical member of the GTM leadership team and an important voice in the broader revenue operations ecosystem. This role will be a strategic business partner to our sales organization and is responsible for the operational strategy, driving best practices around our business processes, analytics, insights, and driving scaling initiatives to support a fast-growing company. This person will report directly to the VP, Revenue Operations.

Looking for a Sr. Manager who is passionate about making an impact. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the sales teams. You are a genuine and proactive team player, who is able to embrace ambiguity and approach business problems in a data-driven and structured manner.

What will you be doing?

  • Operational Cadence: Own the sales operational cadence. Consistently monitor and drive operational efficiencies to optimize the effectiveness and impact of processes such as lead scoring & routing, book assignments, territory design, compensation plans, planning, QBRs, weekly cadences, etc. Build and implement sales processes to maximize sales productivity and operational efficiency.

  • Deal Desk: Own EMEA deal desk support, in coordination with HQ. This includes support around deal structure, exception handling, and discounting.

  • Insights: Know the business and the market to help drive business insights into current pacing and projections. Own performance metrics and reporting tools and ensure accurate and actionable data. Recommend thoughtful improvements to help accelerate growth and remove friction within the sales motion. Provide insights into what is working and what isn't.

  • Strategy: Drive thought leadership around operational excellence. Design a cohesive end-to-end strategy, aligned to company goals, to evolve the sales operational engine to support fast growth and scale. Proactively set a cadence to provide visibility, deliver steady insights and actions to shape and growth. Leverage and partner with internal stakeholders to drive alignment and consistency.

  • Strategic Projects: Ensure sales strategy, organizational and operational projects are properly defined, implemented and executed.

What skills and experience do you need?

  • 7+ years experience in Sales Operations, Revenue Operations or equivalent.

  • Experience working in B2B SaaS, high-growth environment.

  • Excellent communication skills, incl. experience effectively working with executives.

  • Strong attention to detail, with ability to synthesize and simplify complex information.

  • Proven analytical, modeling, and conceptual problem-solving abilities.

  • Able to work with a high degree of autonomy, particularly within a global setting.

  • Salesforce expert and familiar with data structure and reporting functionality of Salesforce.

  • Proficiency in SQL, Google Sheets, and Excel.

  • Bachelor's degree required, MBA preferred.

This is a hybrid role, expected to be in our Dublin office on Tuesdays and Thursdays.

What we offer:

  • Competitive salary.

  • Equity (we are post-series D & backed by some of the best VCs in the US).

  • Fully covered private health insurance.

  • Paid parental leave.

  • Generous paid time off.

  • Focus Fridays - learn more here

  • Flexibility to work from home 3 days/week (unless posted as a full-remote role).

  • Mental health support with Workplace Options.

  • Family planning support with Maven.

  • 75 Euro per month Lifestyle Stipend to spend on fitness and other activities.

  • Winter Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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