Project Manager with Salesforce

2 weeks ago

Dublin, Dublin City, Ireland realTime Recruitment Full time
Job Opening Project Manager with Salesforce Daily Rate Contract Dublin 27-04-2023 Currently looking for a Project Manager who has extensive experience working with Salesforce. This is a daily rate contract based in Dublin City centre. This will be a hybrid position.
Seeking a dynamic individual to apply their valuable experience in a fast-paced, growing global organization and contribute to the digital landscape of this company.

Experience:

  • 5+ years of progressive experience with Salesforce (certified) and similar cloud-based CRM platforms from delivery and management perspective globally, ideally within highly regulated financial services.
  • Exceptional leadership and mentorship abilities to introduce and implement cross-functional initiatives in a collaborative manner and resolve complex challenges.
  • Understanding of CRM project delivery lifecycle (agile and waterfall).
  • Experience with change governance and release processes in Salesforce.
  • Excellent interpersonal, communications, and relationship management skills.
  • Ability to work with globally-dispersed stakeholders.
  • Demonstrable experience in a fast-paced environment with speed to market and attention to detail.
  • Experience of managing 3rd party software vendors.
  • Proven track record of successful project delivery, utilizing various frameworks, tools, and techniques.
  • Extensive experience with all stages of the product development lifecycle (concept to launch).
  • Strong knowledge of new and emerging technologies based on own area of expertise.
  • Experience in advising clients and clearly communicating the benefits of implementing specific solutions and identifying areas to add value.
  • A proven record in collaborating with stakeholders at all levels in the conduct of investigations for strategy studies, business requirements specifications, and feasibility studies.
  • Advanced data analytical skills and outstanding problem-solving capabilities, particularly with loosely defined structure and scope.
  • Demonstrable professional integrity and dedication to upholding the company's high-quality standards and customer service focus.
  • Proven adherence to legal and regulatory guidelines and in-house policies and business ethics.
  • Must be highly motivated, self-driven, proactive, and seek continuous learning opportunities.

Essential Duties and Responsibilities:

  • Build and maintain relationships with key business stakeholders globally through their journey with Salesforce and other digital products.
  • Own project delivery for Salesforce and integrated platforms, and advocate for greater utilization of our digital toolkit across the organization to drive continuous improvement and adoption.
  • Collaborate with delivery teams to drive continuous customer-centric enhancements and improvements that align with the priorities of the company and our clients.
  • Participate in and foster the CRM community, keeping users up to date on enhanced features and functionality.
  • Liaise with delivery teams on upcoming changes and user feedback received.
  • Execute and continuously optimize the agreed strategy for the ongoing adoption of Salesforce.
  • Coordinate and conduct training on all aspects of the Salesforce platform.
  • Prepare formal documentation, training materials, campaigns, and support continuous knowledge sharing artifacts like procedures, FAQs, and business tips.
  • Work with Salesforce to understand best practice approaches, methods, and metrics, and apply them in-house.
  • Ensure operational stability by establishing and continually improving both delivery and support processes.
  • Generate, analyze, and report on operational metrics to provide an understanding of the current status of the production environment and to identify the best opportunities for improvement.
  • Support the test function with knowledge that aids test preparation and execution.
  • Manage change projects from concept to launch.
  • Develop strategies and direct teams to ensure project deliverables are completed within agreed cost, timescale, and resource budgets and are signed off.
  • Manage vendor relationships from operational service delivery as well as strategic partnerships.

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