Customer Care Specialist D22

7 days ago


Dublin, Dublin City, Ireland Executive Edge Full time

Are you passionate about delivering outstanding customer experiences? Do you thrive on finding solutions and building positive relationships? If so, our client wants you to join their exciting team, where youll play a key role in upholding their renowned commitment to quality and customer satisfaction. As part of the Customer Relations team, youll be at the heart of delivering a Customer First experience, ensuring our customers receive the highest level of service across their exceptional product range. Based in Clondalkin, Dublin 22. What Youll Do: Be the Voice of The Company : Serve as the first point of contact for customer inquiries via phone, email, post, and web. Own the Solution: Take full ownership of customer queries, concerns, and issues, driving efficient resolutions with empathy and professionalism. Collaborate and Communicate: Work closely with internal teams and external partners to maintain seamless communication and a unified customer experience. Champion Continuous Improvement: Embrace our philosophy by contributing ideas and solutions to enhance our customer service. Support and Report: Provide vital administrative support to the team and assist in generating insightful monthly reports. What Were Looking For: Customer Service Experience: Proven experience in a customer-focused role is essential. People Person: Ability to build genuine relationships with customers and collaborate effectively. Positive Mindset: Energetic, enthusiastic, and always ready with a can-do attitude. Problem Solver: Solution-oriented with a proactive approach to challenges. Tech-Savvy: Strong computer skills, with proficiency in Microsoft Word and Excel. Experience with Salesforce is a bonus Adaptable and Independent: Able to work on your own initiative and adapt quickly in a fast-paced environment. Why Youll Love Working Here: Supportive Culture: Join a friendly and collaborative team where your contributions are valued. Work-Life Balance: Enjoy hybrid working with one day a week from home after a 3-month training period. Tools for Success: Company laptop and mobile phone provided. Fun and Community: Participate in company events, sports, and social activities. Generous Leave: 26 days of holidays per annum. Wellness Perks: Access to an onsite gym with classes, onsite canteen facilities, and free parking. Growth and Rewards: Benefit from a performance bonus scheme and our Employee Assistance Programme. Skills: customer focused MS Word Team Player Benefits: WFH On site Gym On site Canteen



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