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Patient Coordinator

1 month ago

Municipal District of Carlow, Ireland Eden Medical Clinic Full time

JOB SPEC

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our new Carlow location. Understanding the importance of thorough follow-up communications and delivering on set targets. This role will require communication across various social channels, email, and over the phone and flexibility. This will be a part-time position.

Key Responsibilities:
  1. Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages, and emails, and backfilling any cancellations with our patient priority list.
  2. Patient Communication: Calls, maintenance of messages, and email inboxes. Delivery of 5-star Customer Service: Welcoming patients, checking in, ensuring patients have a comfortable, safe, and enjoyable visit, and assisting them in checking out. Listening to patients with concerns and assisting them in resolving them.
  3. Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave, so on occasion, you may be asked to cover an alternative location; expenses are covered such as travel and accommodation where necessary.
  4. Ordering: Ensuring your clinic is kept clean and is well-stocked, including completion of stocktakers and provision of order requirements to your manager.
  5. Policies: Upholding and adhering to all policies and procedures, including all implemented safety measures around health, wearing of PPE, team relations, and GDPR.
  6. AD-HOC: All duties around the opening and closing of your clinic. Completion of all reasonable tasks that are assigned.
Skills/Attributes:
  1. Positive, enthusiastic, and friendly attitude.
  2. Reliable and trustworthy.
  3. Passion for helping and connecting with people to build trust and a good rapport.
  4. Ability to plan and manage time effectively and a drive to reach targets and goals.
  5. Proven ability to prioritise and multi-task within a fast-paced environment.
  6. Excellent written and verbal communication.
  7. Strong organisational skills.
  8. Confident to communicate in a professional manner.
  9. Computer literate.
  10. Being able to adapt to change.
Job type:

Part-time following a 6-month probationary period. 16-24 hours per week. Evenings/weekend availability.

Experience:
  1. Customer Service 3+ years.
  2. Clinic experience would be an advantage.
  3. Experience with KPI's desirable.
Education:

Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer?

Training on our sales process, systems, and treatments.

Benefits:

Employee discount (T&Cs).

Job Type:

Part-time, with a view to permanency.

Salary:

€13.50 - €16.00 per hour.

Availability:

Monday - Sunday, Weekend Availability.

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