Senior Outsourcing Governance Specialist

6 days ago

Dublin, Dublin City, Ireland Phoenix Group Holdings Full time

Vacancy - Senior Outsourcing Governance Specialist

Team - Outsource Oversight Team

Job type - 12 month contract

We have an incredible opportunity to join us here at Standard Life International - part of the Phoenix Group as aSenior Outsourcing Governance Specialist to join our Outsource Oversight team.

Who are we?

We want to be the best place that any of our colleagues have ever worked.

At Standard Life International, we believe everyone should have a future to look forward to, and that means looking after our customers, our shareholders, and our people. Standard Life succeeds because of our people – our skills, passions, and experience. We will help you grow and progress by acknowledging your talent and rewarding you fairly. In return, you'll give us your energy, enthusiasm, and the drive to deliver results.

We are a part of the Phoenix Group. Phoenix Group are the UK's largest long-term savings and retirement business with c.13 million customers and c.£300 billion of assets under administration. As a market leader and FTSE100 organisation, we understand that our scale and expertise means that we have a key role to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 – but we're not done yet. 

We've seen huge growth and change, and this means there is enormous opportunity for our 7,000 colleagues to grow alongside us.

Flexible working

You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and safe at work and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it's joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself

Role Purpose

As an Outsourcing Governance Specialist you'll work with the Head of Outsourcing Oversight, overseeing third-party management activity for the European business. The team is responsible for monitoring the development and implementation of the outsourcing and third-party management framework, ensuring it reflects the Central Bank of Ireland's Guidelines on Outsourcing and related regulatory requirements.

Key Roles and Responsibilities:

Work with the Outsource Oversight team to maintain and develop the outsourcing framework. Develop and produce regular reports for relevant Committees and Board. To include KPI heat maps, performance ratings, due diligence trackers and any issues arising and KRIs Maintain the Outsourcing Register and ensure information is accurate and up to date Review emerging legislation and regulatory updates and assess against current practice to identify gaps and areas for improvement Identify material risks and ensure the risk management system is updated appropriately Provide regular training and support for Relationship Managers Lead assurance reviews and communicate findings Maintain accurate and up to date information on third party providers Provide support for the functional owners when going through the procurement process.

Required Skills and personal attributes:

Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions, seek improvements and adapt to changing situations Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail. Ability to multi-task and work in a fast-paced environment. Excellent information management skills and ability to develop and manage systems for recording and storing information and data. Ability to work with minimal supervision, manage own workload and taking responsibility for achieving results. Ability to exercise discretion in dealing with confidential or sensitive matters.

Personal Competencies


• Communication Skills

Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies.

Working across boundaries

Encouraging teamwork and collaboration and breaking down boundaries. Focuses on the intention to work cooperatively with others, to be part of a team and work together as opposed to working separately or competitively.

Stakeholder Management

Interprets and influences both the external and internal environments by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.

Information seeking

The ability to efficiently and effectively collect information to provide insight to others or to help solve business issues.

Building relationships

Building partnerships, networks and relationships.

At Standard Life, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our colleagues reach their full potential. Our values – what we stand for as an organisation – guide us in everything we do. They inspire us to act responsibly towards our customers and everyone whose lives we touch. Through our values, we want colleagues to feel empowered to make a difference. ​​​​We have five values: Passion, Responsibility, Growth, Courage and Difference. Difference is where we value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Standard Life and be part of this culture.

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