Access to Care Advisor

4 weeks ago

Kilkenny, Ireland UPMC Ireland Full time

Location: Aut Even Hospital

Job type: Permanent

Overview Of Role

UPMC Aut Even Hospital are recruiting an Access to Care Advisor. The Access to Care Team provides end to end administration support to the hospital and its functions. Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for all administration areas of the Hospital.

Primary Duties And Responsibilities

Responsible for the efficient processing of all Access to Care functions throughout the Hospital.

The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Aut Even Hospital.

Duties include but are not limited to the following:

Reception, Admissions & Radiology:

  1. Work in our Hospital Admissions, Outpatients and Radiology Department.
  2. Be responsible for admitting all patients in a timely and courteous manner.
  3. Be responsible for cash handling, and end of day balancing for Admissions.
  4. Be responsible for handling all queries with the wider team.
  5. Be able to multitask in a demanding role working with a wider team.
  6. Have knowledge of multiple systems, and be able to manage a busy workload.
  7. Have excellent attention to detail, and ability to use the Microsoft Office suite of applications.
  8. Be responsible for confidentiality of patient information at all times.
  9. Have excellent communication skills to work within a busy team.
  10. Liaise with other teams to ensure safe handling of records at all times.
  11. Complete regular audits as required.
Scheduling Team:
  1. Work in our Scheduling team.
  2. Be responsible for handling all telephone queries relating to Diagnostic Scheduling and dealing with them in a timely and courteous manner.
  3. Be responsible for receipt of and processing of all Healthlink referrals and loading to the hospitals RIS system.
  4. Be responsible for the timely scheduling of all Diagnostic Radiology appointments, including MRI, PET CT, Ultrasound, CT and Dexa appointments.
  5. Have excellent communication skills, and be able to demonstrate these skills with our patients and multidisciplinary team.
  6. Be able to multitask in a demanding role working with a wider team.
  7. Have excellent attention to detail, and ability to use the Microsoft Office suite of applications.
  8. Be responsible for confidentiality of patient information at all times.
NTPF Co-Ordination:
  1. Logging receipt of NTPF referrals, ensuring all external hospital referrals match order numbers issued by the NTPF to UPMC.
  2. Scanning all referrals to database and creating MRN in ISoft and ensuring database is kept up to date at all times.
  3. Communicate with patients where necessary.
  4. Create and verify weekly reports to NTPF.
  5. Following up with public hospitals on any referrals that have been omitted and or any extra patient information that may be required.
  6. Presentation of referrals to the NTPF Clinical Lead in UPMC.
  7. Monitoring of referrals to ensure all patients have a procedure date within the allotted timeframe.
  8. Gathering all post procedure correspondence, scan to database and match it with invoices and return to referring hospital.
Medical Secretary:
  1. To be responsible for the medical secretary function for the Hospital suites. To meet, greet and book in patients on the day of the clinic in an efficient manner.
  2. Have a clear understanding of the patient pathway throughout the Hospital.
  3. To provide an efficient service in setting up and expansion of clinics as required. This will involve promptly dealing with phone calls, and referral letters from GP’s. Contacting patients regarding appointment times and fees to be paid.
  4. To request and gather information from other hospitals as required by consultants, such as scans, histology reports, pathology reports, etc.
  5. To handle cash payments for the consultants and ensure same is entered on the system and balanced daily. To ensure that all billing of patients takes place on a prompt and regular basis and all patient accounts are kept up to date.
  6. To complete any medical reporting required after consultations have taken place in a timely manner and ensure copies are sent to referring GP’s and Consultants.
  7. To deal with any patient enquiries as they arise as promptly as possible.
  8. To maintain proper and efficient filing systems for each consultant as required. Keep the practice software always updated (Imeddoc/TPRO).
  9. To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
  10. To work closely with the hospital referrals and scheduling teams strictly adhering to the hospital booking policy to ensure that all patients are booked within the correct timeframe.
  11. To answer telephone calls in a polite, courteous, and professional manner, taking messages or distributing calls as appropriate.
  12. To carry out any training duties as necessary for relief staff / work experience staff for holiday cover.
Medical Records:
  1. Be responsible for all Medical Records tracing and movement within the hospital.
  2. Be responsible for filing of important documentation to the patient file.
  3. Be responsible for confidentiality of patient information at all times.
  4. Ensure best practice manual handling is adhered to in a physically demanding role.
Personnel:
Follow uniform policy reference.

General:
Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management.

Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.

To respect the organisational values of the Hospital.

Quality & Safety – Safe Culture:
Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence.

You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.

Participate in the development of performance indicators in conjunction with your department manager and the business objectives.

Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead.

Health & Safety:
UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person who may be affected by their acts or omissions.

Employees must co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all Incidents and near misses.

All employees are required to attend education sessions on Fire Health & safety on an annual basis.

Information Governance:
In the course of your employment you may have access to, or hear information concerning the medical or personal affairs of patients and / or staff. Such records and information are strictly confidential, unless acting on the instructions of an authorised officer, on no account must information concerning staff or patients be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.

Qualifications & Experience:
  1. Have previous relevant work experience.
  2. Have excellent Customer Care Skills.
  3. Have excellent interpersonal skills and telephone manner, and the ability to communicate effectively with all key stakeholders.
  4. Have knowledge of all Microsoft packages and experience of a Hospital Administrative System is advantageous.
  5. Have strong organisational skills.
  6. The ability to work in a fast paced customer based environment.
Equal Opportunity Statement And Benefits:
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation: – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits: – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition: – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance: – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities: – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC:
A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.#J-18808-Ljbffr

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