Application Support Agent
1 week ago
APPLICATION SUPPORT AGENT - DAY SHIFT
ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin.
ABOUT SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
PURPOSE AND OBJECTIVES
As an Application Support Service Desk Agent, you will act as the first point of contact for SAP employees on a suite of SAP Application Products. Support Applications include Contracts & Billing, Sales & Marketing, Finance. Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in a process-driven environment by utilizing our Knowledge Base and collaborating with the next level support team.
EXPECTATIONS AND TASKS
- Fully qualify all incoming IT support tickets in adherence to the agreed SLA.
- Effective monitoring of ticket and agent support queues.
- Ensuring the implementation of the end-to-end support model.
- Effective dispatch to the correct organization and resolver group.
- Highlight all potential major incidents and problems to the respective service and problem managers.
- Ensure compliance with all security standards and policies.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- 3rd Level Qualification – Cert, Diploma, Degree in IT related discipline
- Customer Focus
- Quality
- Teamwork
- Problem solving
- Multitasking
Support Shift Information
- Monday to Friday – 9am - 5pm.
- Possibility of 1 Late shift every six weeks 5pm to 10pm
- 6/8 Weeks of Training – 9am – 5pm.
For further information about the role kindly contact Shrijal Keshava on shrijal.keshava@manpower.ie
Please check the job details, then fill in your details below and click "apply now".
* Indicates a required field.
#J-18808-Ljbffr-
Application Support Agent
1 week ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeSocial network you want to login/join with:Application Support Agent (Afternoon Shift), DublinLocation:Dublin, IrelandJob Category:Information TechnologyEU work permit required:YesJob Reference:BBBH7509_1739462443Job Views:4Posted:13.02.2025Expiry Date:30.03.2025Job Description:APPLICATION SUPPORT AGENT - AFTERNOON SHIFTManpowerGroup Ireland has an exciting...
-
Application Support Agent
3 weeks ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeSocial network you want to login/join with:Application Support Agent (Day Shift), DublinLocation:Dublin, IrelandJob Category:Information TechnologyEU work permit required:YesJob Reference:BBBH7510_1739463402Job Views:14Posted:13.02.2025Expiry Date:30.03.2025Job Description:APPLICATION SUPPORT AGENT - DAY SHIFTManpowerGroup Ireland have an exciting new...
-
Primary Application Support Agent
2 weeks ago
Dublin, Dublin City, Ireland Manpower Ireland Full timePRIMARY APPLICATION SUPPORT AGENT ManpowerGroup Ireland have an exciting new opportunity with our client SAPThis is a 12-month contract role with a possibility of extension, employed with ManpowerGroup Ireland .This position is a Hybrid role based in Dublin.ABOUT SAP As market leader in enterprise application software, SAP helps companies of all sizes and...
-
primary application support agent
1 week ago
Dublin, Dublin City, Ireland TN Ireland Full timePRIMARY APPLICATION SUPPORT AGENT, DublinClient:Manpower IrelandLocation:Dublin, IrelandJob Category:Other-EU work permit required:YesJob Reference:3a78fe0be2daJob Views:6Posted:05.04.2025Expiry Date:20.05.2025Job Description:PRIMARY APPLICATION SUPPORT AGENTManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month...
-
Primary Application Support Agent
2 weeks ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeSocial network you want to login/join with:Primary Application Support Agent, Dublin City CentreLocation:Dublin City Centre, IrelandJob Category:Information TechnologyEU work permit required:YesJob Reference:BBBH7517_1739893278Job Views:5Posted:18.02.2025Expiry Date:04.04.2025Job Description:PRIMARY APPLICATION SUPPORT AGENTManpowerGroup Ireland have an...
-
primary application support agent
4 days ago
Dublin, Dublin City, Ireland Experis Ireland Full timePRIMARY APPLICATION SUPPORT AGENTManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role with a possibility of extension, employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin.ABOUT SAPAs market leader in enterprise application software, SAP helps companies of all sizes and...
-
Application Support Agent Position
1 week ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeAbout the RoleManpowerGroup Ireland is seeking a highly skilled Application Support Agent to join our team in Dublin. This 12-month contract role offers an exciting opportunity to work with SAP, a market leader in enterprise application software.Job DescriptionThe successful candidate will act as the first point of contact for SAP employees, providing...
-
Application Support Specialist
2 days ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeJob OverviewSAP is a market leader in enterprise application software, helping companies of all sizes and industries run better.About the RoleWe are seeking an Application Support Service Desk Agent to act as the first point of contact for SAP employees on a suite of SAP Application Products.Fully qualify all incoming IT support tickets in adherence to the...
-
Software Application Support Technician
2 days ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeWhy Join Our Team?As an Application Support Service Desk Agent at SAP, you will have the opportunity to work with a leading company in the enterprise application software industry.You will be part of a dynamic team that supports employees across various SAP products.This role offers a challenging and rewarding career path with opportunities for growth and...
-
SAP Application Support Expert
1 week ago
Dublin, Dublin City, Ireland TN Ireland Full timeSAP Application SupportIn this role, you will be working closely with the SAP Applications team to provide technical support and resolve issues related to SAP products such as Contracts & Billing, Sales & Marketing, Travel, HR, Time Recording, Internal Portal etc.You will ensure the implementation of the end-to-end support model, effective monitoring of...
-
SAP Application Support Expert
4 days ago
Dublin, Dublin City, Ireland Experis Ireland Full timeAbout the Role:We are looking for a highly skilled IT Service Desk Agent to provide first-class support to SAP employees on a suite of SAP application products. As a key member of our team, you will be responsible for resolving IT incidents and service requests within agreed service level agreements (SLAs).
-
IT Service Desk Agent
2 days ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeKey ResponsibilitiesAs an Application Support Service Desk Agent, you will:Qualify all incoming IT support tickets according to SLA.Monitor ticket and agent support queues for effectiveness.Implement the end-to-end support process.Track ticket life cycles using monitoring dashboards.Dispatch tickets to the appropriate teams.Identify and escalate major...
-
SAP Application Support Specialist
1 week ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeAbout the JobWe are seeking a skilled Application Support Agent to join our team in Dublin. The successful candidate will work closely with our team to provide critical support to SAP employees, ensuring that they have the assistance they need to perform their duties efficiently.Job DescriptionThe successful candidate will act as the first point of contact...
-
Dublin, Dublin City, Ireland Alldus International Consulting Ltd Full timeAre you an expert in machine learning and data science? Do you want to contribute to cutting-edge projects in the Life Sciences industry?We are Alldus International Consulting Ltd, a leading international recruitment agency specializing in the IT and Life Sciences sectors. We are currently looking for a Senior Data Scientist to join our team on a six-month...
-
Part-Time Support Agent
2 weeks ago
Dublin, Dublin City, Ireland Fastenal Europe, Ltd. Full timePart-Time Support AgentWe are hiring a detail-oriented and customer-focused Part-Time Support Agent to join our team. As a Part-Time Support Agent, you will be responsible for providing excellent customer service, answering customer inquiries, and resolving customer complaints.Key Responsibilities:Answer customer inquiries and respond to emails in a timely...
-
First Line Support Agent
3 weeks ago
Dublin, Dublin City, Ireland PhoneWatch Full timeWhat if you could become great at the things you're good at? PhoneWatch, part of Sector Alarm Group, is Ireland's largest home safety company. We protect over 120,000 homes and small businesses nationwide. Here, there are no limits to how quickly you can develop. Learn new skills, sell something you truly believe in and grow faster than you ever imagined...
-
Customer Support Agent
6 days ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full timeRole: Customer Support Agent Location: South Dublin Working Hours: Full-Time; Monday – Friday shift work; occasional Saturday work Contract Type: Permanent Abrivia are currently recruiting on behalf of their client for a Customer Support Agent to join their team in South Dublin. This is a busy position, requiring candidates to have excellent...
-
Senior Technical Support Agent
2 hours ago
Dublin, Dublin City, Ireland Link Personnel Full timeKey ResponsibilitiesProvide technical support to resolve complex issues that have been escalated from Tier 1 support agents.Troubleshoot and solve issues in a timely manner.Prioritize requests from VIP users and tickets marked urgent.Stay up to date with the latest IT developments and best practices.Train and mentor Tier 1 support agents.Maintain files for...
-
Desktop Support Agent
2 weeks ago
Dublin, Dublin City, Ireland TN Ireland Full timeOur client is a leading multinational technology company looking for a Desktop Support Agent to join their team - 11 Month Contract.Our client is looking for several Desktop Support Agents. As a member of the Desktop Support Team, you will be responsible for supporting our clients' internal staff with Technical & Non-Technical queries to enable them to carry...
-
Level 2 IT Support Agent
2 weeks ago
Dublin, Dublin City, Ireland Link Personnel Full timeLink Personnel, on behalf of our Client, are hiring a Level 2 IT Support Agent. This is a great opportunity for someone who wants to progress their career within a Top Tier Law Firm. The ideal candidate will provide advanced technical assistance and guidance to other technical support agents and the firm's end users.Salary: to €50kBenefits: Pension,...