Customer Service Agent
2 days ago
Reference: FEB20259496
Expiry date: 09:32, Mon, 17th Mar 2025
Location: Stirling
Benefits: A superb range of exclusive, employee-only benefits and discounts.
Duration: 12 months
Fixed Term Contract - 12 months
Salary: £26,149 pa + bonus (up to £1,307 pa OTE)
Weekly Hours: 42.5 hours/week
As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.
As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues, and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
Our branches are busy, fast-paced places to be, and as a Customer Service Agent, you will be right at the very center of it. You're often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to bookings, resolving a customer rental query, administration of a customer account, or overseeing the daily vehicle movements in and out of branch.
You don't need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you'll need all of your customer service know-how, administration skills, and most importantly your calm, 'can-do' attitude (along with a Full UK or EU Driving Licence, of course) to get things done.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
- A fantastic quarterly bonus scheme (up to £1,307 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday
- Free life assurance (2x your salary)
- Well-being services (incl. 24/7 GP service, mental health support, and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, it also lets you put money aside each month, and in addition, you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach
With over 60 branches nationwide, Northgate Vehicle Hire is the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities, and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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