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Team Supervisor

1 month ago

Dublin, Dublin City, Ireland ING Full time

Who we are:

ING Bank NV is a global bank with a strong European base. Our more than 60,000 employees serve around 37 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business. The Dublin branch has ~100 staff and focuses on Wholesale Banking only – sector-focused lending, capital structuring and advisory, transaction services and sustainable finance solutions.

We are offering an opportunity to gain exposure to a new, strategically important, and high-profile team within ING Wholesale Banking. The aim is to help shape the future processes within lending support across the entire global ING Wholesale Banking network. The team works as a secondary location for lending support workstreams undertaken by a centralised team.

As player-coach, you will carry primary responsibility for some of the key processes related to centralised lending support, along with guiding a team of juniors. You will also support 2 Global Process Leads on driving standardisation and process improvements.

Who we're looking for:

4 years+ experience working on a relevant credit, lending or risk team, preferably within an international bank working with corporate or structured finance clients. Experience managing junior staff in a financial services environment. Understanding of credit risk policies and the lending frameworks as per EBA Guidelines. Good knowledge of legal/loan documentation. We value resourcefulness, teamwork, and enthusiasm. High level of attention to detail coupled with strong organisational and scheduling skills are important. Ability to thrive in a fast-paced environment with multiple competing priorities. Excellent written and spoken English communication skills. You will be working with teams across multiple lines of business based in many different counties so strong communication skills are a must. Strong work ethic, positive attitude, and professional demeanour.

Main Responsibilities

Workflow management – Ensuring work shared by internal ING lending teams is picked up and delivered within agreed timelines; Ensuring all team members are adequately trained, utilized and urgent workflows are reprioritized.

FO relationship management – Ensuring that emails and queries are answered promptly; Full clarity on delivery timelines to be provided to the internal ING lending teams; Audit trail of discussions with the teams to be maintained via emails.

Covenant Monitoring – Ensuring that the team's covenant backlog is minimized as much as possible; Four eyes process adherence; Ensuring that the Quality Checks are done, and a QC tracker and feedback log is maintained; Ensure all work done is in line with the agreed operating procedures.

Quality improvement – Be the first point of contact for any quality related escalations from the internal ING lending teams; Identifying any quality gaps and ensuring quality standards are maintained; Guiding team on queries, identifying training requirements and facilitating knowledge transfer.

Compliance – Ensuring no process or compliance lapses; Trainings to be completed before due dates; Ensuring new policy updates are communicated to the team and implemented.

Talent Management – Supporting the overall talent management process; Hiring, Retention and Career Progression.

Operations – Provide various MIS data as required; Manage day to day operational challenges – annual leave management, resource management, etc. to minimize impact on workflows and quality.