General Manager

2 weeks ago

Dublin, Dublin City, Ireland Signature Aviation Limited Full time

General Manager

Dublin, Full Time

Who we are:

We are Signature Aviation, a global provider of VIP hospitality and aviation services to business and private aircraft customers. We are a privately held company owned by a consortium of private equity firms that includes Blackstone, Global Infrastructure Partners, and Cascade.

What we do:

Our guests land their aircraft with us, and we strive to deliver truly exceptional hospitality, aiming to exceed all expectations and offer a 5-star experience. Our worldwide network of FBOs provides specialist on-airport support services including refueling, hangarage, maintenance, and ground handling to the owners and operators of private, business, military, and commercial aircraft.

We operate on 5 continents with more than 220 locations and approximately 6,000 team members worldwide. We have a diverse customer base and recognize the benefits of a diverse workforce; therefore, we are committed to being an equal opportunities employer.

The Role:

The Dublin General Manager (GM) role is critical in our business, responsible for managing all aspects of the Dublin FBO business and ensuring the highest levels of safety, hospitality, operational, and financial performance. The Dublin GM is responsible for leadership and engagement of the teams, inspiring high-performing teams, and implementing people and operational strategies within and across the Dublin FBO.

As Dublin GM, you will be responsible for promoting the Signature brand, highlighting new initiatives, and raising service standards to deliver a consistent, exceptional customer experience. You will need a clear understanding and continual monitoring of the competitive environment in Dublin and other competing locations, conducting market research, and working with the sales team to determine growth opportunities.

A key part of your role will be to collaborate and partner with specialist functions including Finance on budgets and P&L management, and HR on HR strategy, succession planning, team member engagement, and development.

About You:

We are looking for a candidate with education to degree standard or equivalent OR significant related experience at an appropriate level within aviation management. The successful candidate will have a proven track record in successfully leading a business or operation, with evidence of proactively identifying and pursuing opportunities to grow the business in line with strategic aims and deliver on KPIs.

You will also have experience using data and market knowledge for decision-making and maximizing opportunities. Finally, you must be able to understand technical and financial data, including managing your base P&L.

You must have a checkable five-year employment history. The role requires flexibility in working hours with some international travel.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you while considering your overall health, wellbeing, and work/life integration.

  • Enhanced paid holiday entitlement – 23 days + 10 bank holidays (pro-rata if part-time).
  • Company Pension Scheme, with matched contributions up to 6%
  • Sickness entitlement (after probation completed)
  • Part-funded Private Medical Insurance
  • Employee Assistance Program – 24/7 help, guidance, and support including access to free face-to-face counselling
  • Specsavers vouchers for free eye tests and money towards glasses
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities
  • Global Development Scheme Opportunities via 'Signature University'
  • Mentorship schemes
  • Recognition program - performance, going above and beyond, service
  • Enhanced Family Friendly Leave Policies
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