IT Services Resilience Manager

4 days ago

Dublin, Dublin City, Ireland Davy Full time

About us 

From day one, you'll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland's future business leaders.  

Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of services to high-net-worth individuals, self-directed investors, small-to-medium enterprises, credit unions, corporations, and domestic & international institutional investors. 

Our culture is shaped around three values, which are at the heart of everything we do: client success, one Davy, and building a proud legacy. Sharing the same goals, we work together to deliver exceptional outcomes for our clients. As part of a team of over 900, you will be encouraged to learn and to grow, both professionally and personally. 

About the role

 An exciting opportunity has opened up in our Information Systems department for an IT Services Resilience Manager. In the role, the successful candidate will be responsible for:

Disaster Recovery Management 

  • Responsible for enhancing IT DR infrastructure, backups, and resiliency processes, driving maturity and adoption across the department 
    • Responsible for co-ordinating, planning & execution of departmental DR tests 
      • Continuously improve IT services resilience, architecture, processes and operating models 
        • Develop, review and maintain IT DR plans to ensure service availability and swift recovery 
          • Management of critical incidents to minimize business impact, ensuring rapid resolution and leading root-cause analysis and problem management 
            • Develop IT services DR dashboards, KPIs, reports for transparency and management oversight 
              • Act as project manager for DR-related initiatives and ensure compliance with standards and regulations 
                • Ownership for Frameworks, Policies and procedure documentation 
                  • Engage with Operational Resilience and Business Continuity teams to understand and document business requirements 
                    • Collaboration with IS Service Delivery and Information Security Teams to confirm that technology solutions align with business resilience needs. 

DORA  Management 

  • Act as the primary point of contact for IT in relation to DORA compliance. 
    • Ensure that all IT resiliency practices are compliant with DORA requirements 
      • Maintain audit-ready documentation that demonstrates the company's adherence to DORA's operational resilience requirements, ensuring that all processes are transparent and verifiable for regulatory inspections or audits. 
        • Provide regular updates to senior management on the status of DORA compliance and IT resiliency activities. 
          • Stay up-to-date with changes to DORA and other relevant regulations to ensure that the company's IT resiliency practices remain compliant with new or amended laws. 

 Asset Management  

  • Conduct annual audits of our IT Asset infrastructure ensuring all IT assets are accounted for 
    • Chair monthly departmental Asset Management meetings 
      • Ensure Asset Management Framework and process documentation is updated regularly. 

Requirements

About you

We are looking for somebody who has the following background and skills: 

  • A higher-level qualification is preferable. 
    • Eight years relevant work experience, BCM Resilience, Disaster Recovery 
      • Proven experience in IT resilience strategies and incident management 
        • Strong understanding of RPO, RTO, SLA/OLA mechanisms 
          • Knowledge of ITIL, DORA & Asset Management principles  
          • An excellent day-to-day knowledge of the Davy ICT Service Catalogue 
          • Microsoft Office product suite 

Problem Solving 

  • An ability to engage the process and best practice associated with creative problem solving 
  • Deploy practical problem-solving techniques to help resolve critical incidents at the earliest possible time in the engagement 
  • A methodical approach to incident management which identifies similarities and overlaps to recognise problems and recommend improvements  

 Communications 

  • An Awareness of the needs of developing professional relationships  
  • An understanding of IT Resilience metrics and service level agreements (SLA's)  
  • An ability to provide clear and appropriate updates to colleagues in a professional and appropriate fashion 

Schedule Management 

  • An ability to work to clearly defined priorities 
  • An ability to maintain a professional and courteous demeanour while at times working under pressurised situations 
  • An ability to manage ones workload to ensure adherence to predefines SLA based on business priorities 
  • An ability to multi-task and respond to changing priorities 

3rd Party Relationship Management 

  • Ability to manage 3rd parties 
  • Conduct regular SLA/KPI meetings  

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