Engineer, MS Ops
2 weeks ago
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Senior Engineer
Job Summary:
This is a 2nd level position providing on-site/remote support for specific clients, acting as the first point of contact for any issues or requests, via phone, email or in person. This role is part of our dedicated support team. Applicant will need to have a broad technical background with good customer service and communication skills, and an eagerness to learn.
Job Responsibilities:
- On-site support for Dublin city-based customer (one day per week).
- Providing 2nd Level Support on a broad range of technologies.
- Being available to support end-users and back-end calls via email, phone, and in person.
- Logging, categorising & prioritising calls.
- Creating/modifying tickets to ensure information such as Type, Technology, and Priority is correct before escalating to the correct team if required.
- Keeping track and logging billable time entries.
- Responsible for complying with all ISMS Policies and Procedures within Arkphire and supporting the ISMS continuous improvement process.
- Working on escalated and high-priority incidents.
Education and Experience:
- Microsoft Windows Server
- Active Directory
- Office 365
- Strong networking skills (Good understanding of TCP /IP and ISO Model)
- Firewalls (SonicWALL and FortiGate) Preferable but not necessary
- Hypervisors and Virtualisation (VMware)
- RDS solutions (Citrix and Windows RDS)
- MCITP / MCSA Preferable but not necessary
- Private/Public/Hybrid cloud experience is a plus
- Nutanix knowledge desired but not essential
Essential Skills:
- Ability to communicate well with all levels of staff at client sites.
- Quickly build rapport and gain client confidence.
- Work individually and as a team.
- Be able to follow company procedures and methods.
- Available to work out of hours/weekends if necessary.
- Be a logical thinker.
- Have a proven track record in troubleshooting and problem solving.
- Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
- Ability to quickly learn new products.
- Go on-site when required.
ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: www.presidio.com
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