Care Advisor

2 weeks ago

Dublin, Dublin City, Ireland ALLIANZ PARTNERS Full time
Care Advisor - German

Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs and private families. We combine digital innovation, data insights and health expertise to make access to care as simple and convenient as possible. We want to have a lasting, positive impact on the health and wellbeing of our customers and wider global communities today, while considering the needs of future generations. For more information, please visit: www.allianz-partners.com.

What you do

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your key responsibilities:

  • Responding to queries regarding cover, claims, hospitalisation, complaints
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

What you bring

  • Experience in a customer focused role , in a an administrative capacity
  • Previous experience in call centre environment would be beneficial.
  • Experience working in pressurized environment with tight deadlines.
  • Strong Knowledge of Microsoft Office ( Excel, Word).
  • Applicants must be flexible to work within our rotating shift patterns.
  • Valid EU work permit with the ability to work full time year round.
  • Fluency in English and second language (German).

What we offer:

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

  • Dynamic and Multinational working environment
  • Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
  • A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
  • Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
  • Discouts on Allianz Partners products
  • Modern Offices

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

  • Financial Planner

    3 weeks ago

    Dublin, Dublin City, Ireland Advisor Employee Services Full time

    Financial Planner Our well-established and growing financial planning firm is seeking to add a Financial Planner to our team Our firm has a proven marketing and operations system, which has allowed us to steadily increase our client base and attract additional advisors. We are a fast-paced, mission-driven company with a collaborative, dynamic work...

  • Care Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland ALLIANZ PARTNERS Full time

    What you do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing...

  • Customer Care Advisor

    6 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Customer Care Advisor

    6 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • pharmacy health care advisor

    3 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the Hickey's Pharmacy team in Drogheda.Hickey's Pharmacy is an award-winning community pharmacy group with 36 stores, over 370 employees, and strong growth ambitions. As a pharmacist-led company, we understand the importance of delivering accessible healthcare and the...

  • Financial Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland The Panel Group Full time

    Financial Advisor Our client, a financial planning and advisory firm based in South Dublin, is currently seeking a Financial Advisor to join their established team. The Job: Meet with new clients and guide through the financial planning process Identify needs and opportunities for new business Conduct annual client reviews Managing referrals from other...

  • Motor Vehicle Care Advisor

    6 days ago

    Dublin, Dublin City, Ireland Kylemore Cars Full time

    We are seeking a highly skilled Service Advisor to join our team at Kylemore Cars. As one of Ireland's leading independent used car retailers, we pride ourselves on delivering exceptional customer service and providing top-notch vehicle maintenance and repair work.The Service Advisor will play a critical role in ensuring that our customers receive the...

  • Patient Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Optical Express Full time

    Job Title – Patient Advisor Location – Dublin, Grafton Street Hours – Full Time – 40 hours Salary – €27, + bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...

  • Pastoral Care Advisor

    6 days ago

    Dublin, Dublin City, Ireland BIMM British and Irish Modern Music Institute Full time

    We're looking for a dedicated and compassionate Student Wellbeing Advisor to join our team at BIMM University. As a key member of staff, you will play a vital role in supporting students' overall wellbeing and ensuring they feel safe and included within our community.Key Requirements:A good standard of general education and understanding of the role of...

  • Health Advisor

    3 days ago

    Dublin, Dublin City, Ireland Concern Worldwide Full time

    C3 2021Job Title: Health AdvisorReports to: Head of Health SupportTerms: 2-year contact with possibility of extensionJob location: Dublin Ireland, UK, France & any of Concerns programme countries of operation (up to 30% travel) Salary/Pay Band: Global Band 6 (Advisor)Contract: Two-year, fixed term, with possibility for extensionPLEASE NOTE - Salary and Terms...

  • Health Advisor

    4 days ago

    Dublin, Dublin City, Ireland Concern Worldwide Full time

    Job Title: Health AdvisorReports to: Head of Health SupportTerms: 2-year contract with possibility of extensionJob location: Dublin, Ireland, UK, France & any of Concern's programme countries of operation (up to 30% travel)Salary/Pay Band: Global Band 6 (Advisor)Contract: Two-year, fixed term, with possibility for extensionAbout Concern: Established in 1968,...

  • Social Services Advisors

    5 days ago

    Dublin, Dublin City, Ireland Social Care Ireland Full time

    Job Details:Social Care Ireland seeks experienced professionals to fill the role of Social Care Worker.About the Role:This rewarding opportunity involves providing care and support to separated children seeking international protection. Our ideal candidate will have a strong background in social care and a passion for delivering high-quality services.Main...

  • Health Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Concern Worldwide Full time

    C3 2021 Job Title: Health Advisor Reports to: Head of Health Support Terms: 2-year contact with possibility of extension Job location: Dublin Ireland, UK, France and any of the Concern programme countries of operation (up to 30% travel) Salary/Pay Band: Global Band 6 (Advisor) Contract: Two-year, fixed term, with possibility for extension ...

  • Health Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Concern Worldwide Full time

    C3 2021 Job Title: Health Advisor Reports to: Head of Health Support Terms: 2-year contact with possibility of extension Job location: Dublin Ireland, UK, France & any of Concerns programme countries of operation (up to 30% travel) Salary/Pay Band: Global Band 6 (Advisor) Contract: Two-year, fixed term, with possibility for extension ...

  • Beauty Advisor

    3 days ago

    Dublin, Dublin City, Ireland Space NK Limited Full time

    Join to apply for the Beauty Advisor (8 hours) role at Space NK.If you love beauty, you're in the right place.As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.Together through our neighbourhood stores, online presence and loyalty...

  • Technical Service Advisor

    4 weeks ago

    Dublin, Dublin City, Ireland RECRUITERS Full time

    Technical Service Advisor Location: Dublin Type: Permanent Category: Sales Salary: €32,000 - €36,000 Salary: €32,000-€36,000 Location: Dublin 18 (onsite) I am currently recruiting for a Technical Service Advisor to join a dynamic organisation. As a key player in the Operations Team, the successful candidate will play a vital role in...

  • Commercial Lines Renewal and Sales Advisor

    3 days ago

    Dublin, Dublin City, Ireland FBD Holdings Full time

    About the Role: We are seeking a highly skilled Branch Support Advisor to join our team. As a key member of our sales force, you will be responsible for renewing and selling Personal Lines, Farm and Commercial Business. You will work closely with Branches to achieve their Renewal and New Business targets, providing exceptional customer care services that...

  • Hearingcare Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Sonova Group Full time

    Select how often (in days) to receive an alert:You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova, we create sense by bringing sound to life. Our innovative hearing care solutions help...

  • Branch Support Sales Advisor

    5 days ago

    Dublin, Dublin City, Ireland Fbdgroup Full time

    Branch Support Sales Advisor - Dublin UrbanDate: 12 Feb 2025Location: Bluebell, Dublin 12, IE, D12 Y0HEJob Type: Career startersThe primary function of the Branch Support Advisor is to renew and sell Personal Lines, Farm and Commercial Business. The role will involve assisting Branches to achieve their Renewal and New Business targets while delivering a...

  • Brow Expert and Sales Advisor

    6 days ago

    Dublin, Dublin City, Ireland BROW AID Full time

    BROW AID is looking for a skilled Brow Expert and Sales Advisor to join their team at the counter.Key Responsibilities:Provide expert advice on brow care and maintenanceDemonstrate and apply award-winning brow productsAssist with shade matching and drive salesAbout the Brand:BROW AID is an award-winning, fast-growing beauty brand that offers exclusive access...