Operations/Business Analyst
4 weeks ago
Role Overview:
This is an initial 6-month contract with potential to extend. Immediate start. The Operations Business Analyst is a key role within the Operations department, providing cross-functional support to ensure the smooth running of business-as-usual (BAU) activities.
This position involves a variety of tasks including reporting, system development, training, process optimisation, project participation, and effective communication with stakeholders.
Key Responsibilities:
- Process optimisation: Conduct gap analyses and facilitate workshops with internal referents and experts to address operational business needs and challenges, ensuring alignment with B2B environments and migration projects.
- Perform business and operations modelling and generate activity reports to support decision-making and improve operational efficiency.
- Leverage technology to enhance customer journeys, optimize processes, and drive digital innovation, including conducting customer journey mapping and implementing customer-centric strategies.
- Assess customer needs, identify pain points, and propose solutions for a seamless experience, focusing on automation and simplification to improve overall customer satisfaction.
- Design process workflow and publish new procedures, build training materials on new tools and processes.
Profile Requirements:
- Business process optimisation experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a cross-functional team environment.
- Proficiency in creating training materials and conducting training sessions.
- Experience in project management and system development.
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