Helpdesk Lead

4 weeks ago

Dublin, Dublin City, Ireland Sodexo Group Full time

Helpdesk Lead

Dublin - Full time

Join Sodexo as a Helpdesk Lead in Dublin, where you'll play a vital role in managing and coordinating customer service functions and supporting the day-to-day administrative operations for our Public-Private Partnership (PPP) contracts across Ireland. This is an opportunity to drive efficiency and support client satisfaction within the Schools and Universities segment, making a difference in educational environments across the country.

As part of a committed team, you'll ensure smooth site-based operations, coordinate helpdesk support, and manage recruitment needs across our PPP contracts. This role is ideal for a proactive problem solver who thrives in a collaborative setting and is ready to make a positive impact every day.

What you'll do:

  • Assist the Contract Manager with key administrative tasks and project updates.
  • Coordinate site schedules and provide support to site-based Facilities Managers.
  • Cover the helpdesk for PPP contracts, managing inquiries and ensuring a responsive service.
  • Support recruitment activities for various contract needs across multiple sites.
  • Maintain accurate project records and manage multi-site responsibilities.
  • Uphold health, safety, and compliance standards as per statutory and company requirements.
  • Foster a professional, solution-oriented image to clients, staff, and colleagues.

What you bring:

  • Proven experience in an administrative or customer support role, ideally within Facilities Management.
  • Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
  • Excellent problem-solving abilities and decision-making skills.
  • Clear communication skills and the capacity to work independently and collaboratively.
  • IT literacy and confidence in using various software platforms.

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll join a company and team that values you and allows you to thrive in your own way. In addition, we offer:

  • A flexible and dynamic work environment.
  • Competitive compensation.
  • Access to ongoing training and development programs.
  • Opportunities to grow within the company.

We are a Disability Confident Leader employer. We're committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

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