Quality Analyst

2 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Role - Quality Analyst (Social media)

Location - Dublin

Contract type - Permanent

Work model - Onsite

Working hours - Mon - Fri (evening shift - 6pm - 2am)

Language - German

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Quality Analyst

The Quality Analyst must monitor, evaluate, council and document employee's quality performance and provide coaching assistance as needed to meet goals and expectations.

The Quality Analyst will work closely with the management (TL / RM) to support and drive Quality results of the team / market.

The Quality Analyst will be an integral contributor, working within and promoting the Covalen Essence Pillars: Performance Gurus, Client Co-Creators and Excellence Designers.

Duties and Responsibilities


•Monitors and enhances employee performance through coaching on quality and the market specific requirements.


•Monitors and enhances Rep performance through training on quality.


•Supports the Market Team Leads to educate and develop all Reps.


•Provide backup to the training department as and when required.


•Attends and participates in meetings to review results.


•Perform, provide and complete data analysis to establish trends as requested.


•Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery.


•Handle Quality systems onsite.


•Performs administrative duties as needed.


•Support TL to establish Action Plan or Performance Improvement Plan to improve Reps quality performance.


•Provide feedback on Policies in order to enhance Quality.


•Monitor cases of assigned agents in any QA spoken languages.


•Provide ongoing feedback to Reps.


•Prepares and distributes reports.


•Attends and participates in professional development activities.


•Delivers just-in-time training to auditors on new or changing Content Policies as well as "refresher" training on existing Content Policy on an as-needed basis


•Actively re-reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies


•Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect


•Mentors auditors on the use of audit tools and systems


•Develops process documentation and aggregates feedback about the functionality of audit tools


•Any other ad hoc activities that may be required to meet business needs.

Requirements:


• Bachelor's degree.


• Content moderation, Trust & Safety and/or Content Quality Assurance related experience in the Social Media industry.


• Proficiency in English (C1 or above).


• Proficiency in German (C1 or above).


• In-depth contact with local culture and social news.


• Proficiency in Excel and able to form analysis and create reports with both qualitative and quantitative perspectives.


• A general understanding of AI space.


• Flexibility to work across shifts to effectively respond to and cover daily business needs.


• Ability to rapidly adapt to changes as per business needs.


• Ability to work under pressure and multi-task.


• Excellent communication and problem-solving skills.

Benefits and perks:

Free canteen onsite (Breakfast & Lunch)

Internal career progression opportunities

Health insurance (Irish Life)

Extensive Training & Development

Free access to 24hr Employee Assistance Programme.

Free access to Wellbeing Programme

Tax Saver Scheme - Travel

Bike to Work Scheme

PRSA Scheme.

Parking Onsite*

What would you bring? Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

Apply Now or mail your applications to

#Covalen #Quality #QualityAssurance #QualityAnalyst #GermanQA #TrustandSafety #German #Deutsch #LI-AB1

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA's.  The Quality Analyst must monitor, evaluate, council and document employee's quality performance and provide...

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Quality Analyst Location - Dublin Contract type - Permanent Work model - Onsite Working hours - Mon - Fri 9am - 5:30pm or 3pm - 11:30pm Language - Portuguese (Brazilian/European) and English At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Quality Analyst (Social media) - Portuguese (Brazil) Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Mon - Friday - evening shift Language - Portuguese (Brazil) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Quality Analyst (Social media) Location - Dublin Contract type - Permanent Work model - Onsite Working hours - Mon - Fri (evening shift - 6pm - 2am) Language - French At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Quality Analyst (Social Media) - Italian Location - Dublin Contract type - Permanent Work model - Onsite Working hours - Mon - Fri (evening shift - 6pm - 2am) Language - Italian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Quality Analyst (Social media) - Portuguese (Portugal) Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Mon - Friday - evening shift Language - Portuguese (Portugal) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating...

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    My client is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses.The role of a Quality Analyst is to handle quality audits and build controls at various stages of the quality audit life cycle. QA will also be responsible for coming up...

  • Claims Quality Assurance Analyst

    1 week ago

    Dublin, Dublin City, Ireland LINCOLN RECRUITMENT Full time

    Job Title: Claims Quality Assurance Analyst Salary: € Reporting to: Claims Business Support Manager Location: Dublin Contract: Permanent Working Model: Hybrid Working Model Kindly note we do not offer visas or sponsorship for this role. You must have the right to work in Ireland and provide a valid Visa to be considered for this role. About the Role: The...

  • Quality Control Analyst II

    2 weeks ago

    Dublin, Dublin City, Ireland ICON Plc Full time

    Quality Control Analyst II, IrelandICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.Job DescriptionQuality Control Analyst:As a member of staff, the...

  • Quality Assurance Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Archer - The IT Recruitment Consultancy Full time

    Get AI-powered advice on this job and more exclusive features.Lead Consultant at Archer - The IT Recruitment ConsultancyContract QA Analyst opportunity has opened up with a Global Financial services company based in Dublin. The successful candidate will sit within the Mortgage Team and will engage early with the agile team to design tests upfront of new user...

  • CX Quality Analyst

    7 days ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    Company Description Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries. We believe technology should get out of the way, so...

  • Quality Analyst – Portuguese Speaker

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The QA will also drive the required knowledge, skills, and attitude of Reps to achieve agreed Quality SLA's. QA must monitor, evaluate, council and document employee's quality performance and provide coaching assistance to meet goals...

  • Incoming Quality Control Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Grifols, S.A Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • QC Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Helsinn Birex Pharmaceuticals Ltd Full time

    Laboratory Operations Analyst (QC Analyst)(12-Month Fixed Term Contract)Job Purpose:The primary purpose of the Laboratory Analyst is to analyse raw material, in-process and finished product as well as stability samples according to the relevant specifications relating to development products while ensuring the documenting and reporting of same is conducted...

  • Quality Analyst

    1 week ago

    Dublin, Dublin City, Ireland TikTok Full time

    About The Team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and...

  • QC Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    QC Analyst Permanent Cpl in partnership with SK biotek are looking for a permanent QC Analyst to join the team in the Swords Campus. ABOUT US?  SK biotek Ireland, an SK pharmteco company, is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in Korea, US, France and Ireland. We are part of the...

  • IT Support Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Citybbq Full time

    IT Support AnalystPosition SummaryThe IT Support Team strives to help City BBQ associates by providing swift and effective solutions to all IT needs. The IT Support Team provides primary and secondary technical support to City BBQ's restaurant and corporate associates. The IT Support Team takes pride in the quality of service we deliver, which is a direct...

  • Claims Compliance Analyst

    1 week ago

    Dublin, Dublin City, Ireland Abrivia Full time

    Job Title: Claims Compliance Analyst Location: Dublin City Working Model: Hybrid (two days in the office, three days remote per week) Abrivia is currently recruiting for a Claims Compliance Analyst to join our client, a leading insurer. This role is ideal for an experienced claims professional with relevant industry experience who will be working within the...

  • QA Analyst

    1 week ago

    Dublin, Dublin City, Ireland Reperio Human Capital Ltd Full time

    I have multiple roles available for QA Analysts with a leading insurance company based in Dublin. They are hybrid roles - 2 days per week onsite It will involve designing, developing and executing manual tests to ensure the high quality of the software. They are migrating from a legacy system to a more modern web based application and are increasing their...

  • Test Analyst

    1 week ago

    Dublin, Dublin City, Ireland Reperio Human Capital Ltd Full time

    I have multiple roles available for Test Analysts with a leading insurance company based in Dublin. They are hybrid roles - 2 days per week onsite It will involve designing, developing and executing manual tests to ensure the high quality of the software. They are migrating from a legacy system to a more modern web based application and are increasing their...