Teacher Support Advisor Ireland

2 weeks ago

Dublin, Dublin City, Ireland Twinkl Limited Full time

The following content displays a map of the jobs location - Remote

Location: Remote working (Home Based in Ireland)

Hourly Salary: €26,325 per annum

Line Manager: Kevin Williams Recruiter: Meikay Cheng

This is a home-based position, your hours will be spread across the week including some late shifts and weekend shifts. Full training will be provided.

As Twinkl develops, we want to ensure that whenever a teacher has an issue or needs our help that we can provide the best service and help them as quickly as possible. As such, we are looking for enthusiastic teachers to join us to help teachers throughout the world.

Ongoing projects/how you'll spend your day:

You'll be joining our exceptionally lovely customer support team to help provide our users with a world-class customer service experience You will be joining an established team of teachers to answer calls, email queries, social media messages, and Twinkl's new live chat tool, helping our users get the best out of their subscription by answering any questions they have quickly and efficiently.

To succeed in the role, you will:

As a Teacher Support Adviser, you'll be the first point of contact for our customers. As such, you'll be an expert on our products, services, and resources, acting as an ambassador for the brand by living and breathing our values: Lead the way, go above and beyond, do the right thing and be lovely.

In this role, you will learn:

  • How to effectively solve problems, how to educate customers without selling, to master different communication mediums.
  • How to build transferable skills, how to develop a side project, time management, listening skills, adaptability.

You'll work with:

  • Primarily you will work with the customer-facing teams including customer support, schools, marketing, social media, product owners, segment managers, and country managers.
  • You will also work with other departments across the company as well as any partner companies within the Hive as and when required.

We're interested in anyone who meets one, or a combination of the following:

Core Skills:

  • A background of teaching from within the classroom.
  • A good understanding of the current Irish curriculum.
  • Excellent communication skills with attention to detail and a thorough understanding of spelling and grammar.
  • Strong IT skills & understanding of IT systems.
  • Facilities to work efficiently from home (reliable internet and access to own computer).

Beneficial but not essential:

  • A background of working within a customer support environment.
  • A thorough understanding of social media.

Soft Skills:

  • Is good fun to be with and has the ability to communicate well with others.
  • Is organised, able to work to deadlines, and manages time effectively.
  • Is able to communicate with colleagues and our external partners effectively, both written and verbally.
  • Has a hard work ethic, is passionate, driven and loves what they do.
  • Is honest, trustworthy and reliable.
  • Produces quality work and is ready to learn new skills.

Qualifications & Experience:

A Bachelor of Education (BEd) degree recognized by the Teaching Council is required or a minimum of a level 8 degree plus a Postgraduate Diploma in Education (Primary).

Here's a couple of the things that make Twinkl a great place to be:

  • A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process.
  • Flexible working with opportunities to work from home.
  • Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
  • Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl's Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring.
  • Collaboration across continents You'll plug into a global team working to help improve the lives of educators around the world.
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