Customer Service Representative

4 weeks ago

Dublin, Ireland Lyreco Switzerland AG Full time
Customer Service Representative

Apply locations Dublin time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 6, 2025 (27 days left to apply) job requisition id JR-1000023879

Job Title: Customer Service Representative

Location: Greenough Business Park, Rathcoole

Salary: €25,740K per annum

Mon- Fri- 9am-5.30pm

We have an exciting opportunity for you to join our vibrant team in our award-winning Customer Care department, based at our Dublin office. At Lyreco, providing every customer with an excellent quality service is our number one priority, and due to our ongoing commitment to our customers, we are looking to expand the team to continue to offer an exceptional service.

As a Customer Service Representative, you will be responsible for:

  • Providing customers with the highest level of customer experience
  • Working to deadlines while providing quality customer service
  • Updating and maintaining customer records on an ongoing basis
  • Providing support to our field-based and inside sales teams
  • Promoting products on calls, in line with relevant promotional activity
  • Being flexible in providing support for other teams when required

The ideal Customer Service Representative will:

  • Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
  • Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience
  • Be able to work as part of a team and achieve common goals
  • Be highly organized with excellent attention to detail
  • Be computer literate

Lyreco Benefits:

  • 23 days holiday + BH
  • Company Pension
  • Private Medical Insurance (after completion of one year’s service)
  • Life Assurance
  • Employee Assistance Programme
  • Free on-site parking
  • Cycle to Work Scheme
  • Retail Vouchers
  • Eye care vouchers

If this sounds like something you may be interested in, please Apply Now

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CVs will not be accepted.

The Lyreco Group

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.

A global workplace solutions company with 12,000 employees, Lyreco’s mission is to deliver sustainably what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products to services, anywhere you work.

Our Values

With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.

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