Content Reviewer

3 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Content Reviewer (Evening Shift)

We are looking for Danish, Estonian, Finnish, French, Hausa, German, Indonesian, Italian, Norwegian, Russian, Swahili, Swedish, and Thai speakers.

Main responsibilities:

Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site Becoming and remaining knowledgeable about client's products and community standards Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience Recognising trends and patterns and escalating issues outside the company policy to the global team Identifying inefficiencies in workflows and suggesting solutions

Skills & Competences:

Strong personal resilience with the ability to operate in a pressured and fast-paced environment Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy High adaptability and positive approach to challenges Ability to make decisions, prioritise, solve problems, and work as part of a team Effective Time management & Prioritisation skills Ability to consistently hit KPIs on time

Language Skills:

Fluent level of one of the mentioned languages in oral and written communication, with an in-depth understanding of culture and social trends in the region Advanced level of English (C1)

Contract:  Full-time, permanent

Compensation:

€29, per year as base salary 25% Salary uplift for the late hours from 10pm to 2am (in total, around €33, per year) €12 per day (before tax) as the travel allowance %10 performance-based bonus paid quarterly Free meal on site Private healthcare Pension contribution 25 days of annual leave Extensive Training and access to CPL's Wellness Programme Tax Saver and Bike-to-Work Scheme

Working hours:  Evening shift (6pm - 2am). Monday to Friday, occasionally weekends and bank holidays.

Location:  Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

Due to the nature of the role, candidates must be fully confident in dealing with sensitive content. Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).

Why apply?

Chance to work within a multicultural and diverse team Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads No shift rotations – fixed working schedule Meals on-site, private healthcare, and pension contribution No previous experience required – full training is provided

#CplGTTempJul

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