Order Management Specialist

4 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

Customer Support Administrator / Order Management

Salary : €16.74 per hour, 37.5 hours per week / Approx. €32, per year (before tax)

Contract : Fixed term with Cpl – strong possibility of extension

Working hours : Monday to Friday, regular office hours

Location : Liffey Valley, Dublin 22, Dublin West

*Current working policy is hybrid model – 3 days per week from the office.

Languages : English and one of the market languages (Dutch, French, German, Italian, Portuguese, Spanish)

About Cpl

Cpl is a global provider of talent solutions to start-up companies, multinationals, and SMEs in every sector from Pharmaceuticals to Fund Accounting. Founded in , the Cpl Group now comprises 23 brands spanning more than 41 offices in 11 countries. Matching the right talent to the right organisation is the core guiding principle in everything we do.

About the client

Our client is one of the largest world's healthcare companies, with more than years of tradition and , employees across the world. Specifically, you are going to work with Vision department, that collaborates with eye care professionals and help more people around the world preserve and restore sight for life.

The role

In this role you will act as a primary contact for customers, processing daily orders and taking the full responsibility for the customer experience by managing the end-to-end order process. This role will give you constant challenges and scope to learn in an open, friendly, and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development.

Responsibilities

Order management

·Ensuring all orders received are processed accurately and promptly upon receipt.

·Ensure daily, weekly, and monthly reporting is carried out as per business requirements

·Provide basic product information

·Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily

·Process returns

Customer Loyalty

·An excellent communicator who relates to all kinds of people (both internal and external), and can build appropriate rapports

·Someone who genuinely cares about people, is concerned and empathetic to the problems of others

Personal and Professional Requirements

Mandatory

·Native or near-native level of the market language and advanced English (C1/C2)

·Proficient PC user with knowledge of MS office tools

·Experienced in order entry, customer support OR a strong interest in working in a Customer Service environment

Desirable

·You will have a high sense of responsibility and be personally committed to and actively working towards continuously improving yourself

·Good organisational skills

·Excellent interpersonal and problem-solving skills

·Team player who can assist colleagues in their contribution to achieving business goals

·Display empathy and ownership in handling customers' queries and complaints

·Proactive and positive can-do-mindset with the ability to take on multiple tasks in a busy environment

·SAP knowledge is an advantage, but not essential as full training is provided



  • Dublin, Dublin City, Ireland Ace Express Freight Full time

    Job OverviewWe are seeking a motivated and organized Order Management Specialist to join our team at Ace Express Freight. As a key member of our operations team, you will play a vital role in ensuring seamless logistics and customer satisfaction.Main ResponsibilitiesDay-to-Day processing of new orders via our online booking system and email requests, in line...


  • Dublin, Dublin City, Ireland Big Sandy Superstore Full time

    Job Title: Order Processing SpecialistWe're looking for a detail-oriented Customer Relations Specialist to join our team! This role is responsible for processing customer orders, resolving issues, and providing exceptional customer service.Key Responsibilities:Verify order accuracy and make corrections as needed.Process payments, sales orders, and account...


  • Dublin, Dublin City, Ireland Leinster Appointments Full time

    Key ResponsibilitiesThe Order Processing Specialist will be responsible for managing the sale or return basis for specific products or brands. This includes monitoring the tracking system of 3PLs and resolving any issues that may arise.Excellent communication skills are essential, with the ability to communicate effectively with customers, sales teams, and...


  • Dublin, Dublin City, Ireland J&C Associates Ltd Full time

    Job DescriptionWe are seeking a highly skilled Enterprise Order Management Specialist to join our team at J&C Associates Ltd. In this role, you will be responsible for analyzing data from multiple sources and developing scalable solutions to ensure accurate booking and reporting of revenue.You will work closely with our customers to provide world-class...


  • Dublin, Dublin City, Ireland Principle Full time

    Principle, a world-renowned American software company, is seeking an experienced Order Management Analyst to join their team in City West Dublin.This role offers a unique opportunity to work with Enterprise client's subscription and term software licensing agreements for multiple verticals; multiple volume transactional solution programs.You will provide...


  • Dublin, Dublin City, Ireland Big Sandy Superstore Full time

    How You Will Make a DifferenceYou will make a significant difference at Big Sandy Superstore as a Customer Relations Specialist. Your primary responsibilities will include verifying order information, processing payments, and providing excellent customer service support. You will work closely with internal and external personnel to ensure that our customers...


  • Dublin, Dublin City, Ireland ProStaff Full time

    The Sales Support Admin plays a vital role in managing the order process, communicating with customers, and ensuring timely responses. Key responsibilities include handling customer inquiries, processing orders, and collaborating with internal teams. This role requires strong communication skills, attention to detail, and the ability to work effectively in a...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Customer Support Administrator / Order ManagementSalary: €16.74 per hour, 37.5 hours per week / Approx. €32,000 per year (before tax)Contract: Fixed term with Cpl – strong possibility of extensionWorking hours: Monday to Friday, regular office hoursLocation: Liffey Valley, Dublin 22, Dublin West*Current working policy is hybrid model – 3 days per...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:You will be responsible for the successful management of customer accounts for spare part contracts and repairs. You will ensure timely completion of all activities related to spares contracts, accurate billing, and reconciliation. You will work regularly with local Operations (Applied Materials customer service),...


  • Dublin, Dublin City, Ireland BVLGARI Full time

    About the RoleThis exciting opportunity involves managing orders from initial entry to shipping, while maintaining internal SLAs and KPIs. You will be responsible for responding to customer inquiries regarding product availability, expected delivery dates, and order/shipping status. Your expertise in coordinating operational market activities, anticipating...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    About the PositionThis position requires a high level of analytical and problem-solving skills, as well as excellent communication and interpersonal skills. As an Order Management Specialist, you will have the opportunity to work on a variety of projects and tasks, including managing customer accounts, developing and maintaining relationships with...


  • Dublin, Dublin City, Ireland Radius Payment Solutions Limited Full time

    About the RoleWe are looking for a highly motivated and experienced Dispatch Assistant to join our team at Radius Payment Solutions Limited. The successful candidate will be responsible for managing the dispatch process, ensuring that orders are fulfilled accurately and on time.You will work closely with the sales team, warehouse staff, and other departments...


  • Dublin, Dublin City, Ireland Tunstall Healthcare Group Full time

    The Ideal CandidateThis role is ideal for someone looking to develop their skills and experience in a professional environment. Any previous experience is beneficial, but not necessary. We offer training and support to help you grow in your role.Your Key TasksProcess purchase orders and invoicesManage customer information and ordersCollaborate with internal...


  • Dublin, Dublin City, Ireland Recruiters Full time

    We are seeking a talented and enthusiastic Warehouse Operator (Picker) to join our dynamic team. As a key player in our warehouse operations, you will be responsible for picking and packing orders accurately and efficiently.In this exciting opportunity, you will have the chance to work with a global leader in creating high-quality brand experiences. Our...


  • Dublin, Dublin City, Ireland Yuno Limited Full time

    Key ResponsibilitiesServe as a subject matter expert on our billing and revenue recognition solutions, demonstrating deep understanding of order-to-cash processes and customer journeys.Help define the roadmap for the Billing product, aligned with strategic goals, customer needs, and technological trends.Carry out data analysis/modelling to identify gaps and...

  • Order Processor

    3 weeks ago


    Dublin, Dublin City, Ireland BMI Group Full time

    Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow. ROLE INFORMATION Job title: Order Processor Function: Supply Chain - Planning, Logistics, Warehousing & Customer Service Location: Dublin Reporting to: Customer Service Team Manager Direct reports: ...


  • Dublin, Dublin City, Ireland J&C Associates Ltd Full time

    Location: Dublin – HybridDuration: 4 months contract initiallyDescription:Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue.We provide world-class support to our customers...


  • Dublin, Dublin City, Ireland J&C Associates Ltd Full time

    Location: Dublin – HybridDuration: 4 months contract initiallyDescription:Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue.We provide world-class support to our customers...


  • Dublin, Dublin City, Ireland Keogh's Farm Full time

    About the RoleWe are seeking an experienced Order Processing & Logistics Administrator to join our team at Keogh's Farm. This role is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.The successful candidate will be responsible for the order capture, planning, coordination, administration,...


  • Dublin, Dublin City, Ireland Akzonobel Full time

    Key ResponsibilitiesReview the order book daily to ensure all orders are properly logged and any new orders are added.Prioritize orders based on customer demand and delivery schedules.Plan and help with dispatch loads, ensuring efficient use of vehicles/space.Proactively coordinate with suppliers/clients to ensure timely and accurate shipments.Update and...