LIMS Support Engineer

4 weeks ago

Cork, Cork, Ireland Westbourne IT Global Services Full time

General requirements:

Able to provide LIMS technical support in a GMP regulated environment. General working knowledge of laboratory testing processes and documentation. The role requires troubleshooting and communication skills, initiative, determination, and responsibility.

Responsibilities include but are not limited to:

  1. Manage and complete all Support tickets in a timely manner related to troubleshooting at the application level, errors, user configuration, user creation, deletion.
  2. Work directly with level 3 administrators to resolve any issues/requests escalated to the Level 3 team.
  3. Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to LIMS by reviewing updates to documents as requested by the validation lead/system manager.
  4. During LIMS upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.
  5. Identify opportunities for improving LIMS functionality and performance and provide recommendations to the system manager.
  6. Identify opportunities for streamlining LIMS business processes to improve efficiency and compliance and provide recommendations to the system manager.
  7. Maintain the LIMS system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.
  8. Perform LIMS maintenance tasks including account maintenance, periodic review of account and System Audit Trail, and server maintenance.

Minimum Requirements:

  1. As a Support Engineer, provide support with LIMS system in GxP environment.
  2. Experience in service desk tools such as ServiceNow.
  3. Experience in Citrix Receiver, XenApp platforms.
  4. Good understanding of Active Directory, SharePoint.
  5. Take ownership of incidents and service requests and work to resolve them to user satisfaction while adhering to service-level agreements.
  6. Regularly compile and provide metrics on incidents and service requests, trends to management.

Skills:

  1. Good understanding of Laboratory Informatics Systems and business processes.
  2. Excellent verbal and written communication skills.
  3. Experience working in Pharmaceutical R&D, QC laboratories is a plus.

Mandatory Knowledge, Experience and Skills:

  1. Fluency in English language both written and oral is imperative.
  2. Excellent communication skills with the ability to support clients remotely.
  3. Good understanding of PC hardware and use of Windows and Microsoft Office including Excel.
  4. Bachelor's degree in Science for Chemistry, Biology, or Physics or a mathematical subject.
  5. 1 - 3 years' experience using the functionality of at least one of the Lab Information Systems such as Empower, LIMS, BIOVIA & LES, Veeva Vault in the pharmaceutical or related industry.

Preferred Experience:

  1. Experience in Quality Control laboratory environment. Good working knowledge of laboratory testing processes and automation using various instrument software packages, including the understanding of analytical chemistry and instrumental analysis. Displayed hands-on proficiency and problem-solving skills with chromatographic techniques.
  2. Certification or Knowledge of Current Good Manufacturing Practice, FDA 21 CFR Part 11, and EMA EU GMP Annex 11: Computerized systems.
  3. Understanding and certifications of ITIL framework.
  4. Microsoft Windows software and network certifications.
  5. Experience in adhering to System Support KPIs.
#J-18808-Ljbffr

  • LIMS Support Engineer

    2 weeks ago

    Cork, Cork, Ireland Westbourne Full time

    General RequirementsAble to provide LIMS technical support in a GMP regulated environment. General working knowledge of laboratory testing processes and documentation. The role requires troubleshooting and communication skills, initiative, determination, and responsibility.Responsibilities Include But Not Limited ToManage and complete all Support tickets in...

  • LIMS Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Westbourne IT Global Services Full time

    General requirements:Able to provide LIMS technical support in a GMP regulated environment. General working knowledge of laboratory testing processes and documentation. The role requires troubleshooting and communication skills, initiative, determination, and responsibility.Responsibilities include but are not limited to:1. Manage and complete all Support...

  • Application Support Engineer

    4 days ago

    Cork, Cork, Ireland Cognizant Life Sciences Manufacturing Full time

    As a seasoned professional in laboratory IT, you will be responsible for leading the implementation of new applications, upgrades to existing applications or transitioning systems from one company to another at Cognizant Life Sciences Manufacturing.This role requires strong technical skills and experience working with laboratory systems such as LIMS and...

  • IT Support Engineer

    1 week ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    Role: Onsite IT Application Support EngineerKey Responsibilities1. Application Support & Maintenance:Monitor and maintain pharmaceutical applications to ensure optimal performance and availability.Perform regular system health checks and proactive maintenance.Apply patches, updates, and upgrades to applications as needed.2. Hardware and Software...

  • IT Support Engineer

    1 week ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    Role: Onsite IT Application Support EngineerKey ResponsibilitiesApplication Support & Maintenance:Monitor and maintain pharmaceutical applications to ensure optimal performance and availability.Perform regular system health checks and proactive maintenance.Apply patches, updates, and upgrades to applications as needed.Hardware and Software...

  • CSV Engineer

    5 days ago

    Cork, Cork, Ireland Cognizant Life Sciences Manufacturing Full time

    Senior Talent Acquisition Specialist specializing in Internal Recruitment and CRM at CognizantCognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimised to improve operational efficiencies, whilst...

  • IT Systems Engineer

    3 days ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    About the Role:The IT Support Engineer is responsible for ensuring the smooth operation of our application systems. This involves monitoring system performance, troubleshooting issues, and collaborating with colleagues to resolve problems.Key Tasks:System Monitoring and Maintenance: Regularly check system performance and take proactive measures to prevent...

  • Technical Support Specialist

    3 days ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    Company Overview:Cpl Healthcare is a leading healthcare recruitment agency providing job seekers with opportunities in the pharmaceutical and medical device industries.Job Summary:The IT Support Engineer will provide technical support for applications, hardware, and software within the organization. This role involves monitoring and maintaining system...

  • MES Engineering Specialist

    6 days ago

    Cork, Cork, Ireland Scienta Full time

    Direct message the job poster from ScientaConnecting Life Sciences companies with top commercial talent.We are partnered with a Global Engineering Consultancy looking for a MES Engineer to join their MES Consultant team in Ireland.This company has presence in 5+ Countries and is known as one of the leading players in the Automation Manufacturing...

  • MES Engineer

    7 days ago

    Cork, Cork, Ireland Scienta Full time

    Direct message the job poster from ScientaConnecting Life Sciences companies with the top 1% of commercial talentWe are partnered with a Global Engineering Consultancy looking for a MES Engineer to add to their MES Consultant team.Based in Ireland, this company has presence in 5+ Countries across the globe and is known as one of the Big Players in the...

  • Project Engineer

    2 weeks ago

    Cork, Cork, Ireland RT Full time

    I'm Hiring Contract Project Engineers for Cork.Are you looking for your next challenge in Projects?I am looking for Project Engineers for an amazing opportunity in Cork, to join one the country's leading API Manufacturing sites.This small molecule manufacturing facility has had an increase of 60% budget spend for projects for 2025, with very low attrition...

  • Quality Assurance Specialist for Pharmaceutical Manufacturing

    4 days ago

    Cork, Cork, Ireland TN Ireland Full time

    ResponsibilitiesManage pharmacopoeia reviews and resulting procedural changes.Provide technical support for method transfer and validation activities.Oversee the completion review/approval of validation documentation for other team members on request.Lead and coach the QC Specialist Team to ensure all aspects of quality management are met.Key...

  • Project Engineer

    4 weeks ago

    Cork, Cork, Ireland Cpl Recruitment Full time

    ***LONG TERM CONTRACT - 5 YEARS+ PHARMA SECTOR***** JOB DESCRIPTION POSITION SUMMARY: As part of the Engineering Project Delivery Team, this contract position is responsible for all activities required to support project scoping, commissioning, qualification, validation and start-up operations within the Johnson & Johnson Little Island, Innovative Medicine...

  • Project Engineer

    3 days ago

    Cork, Cork, Ireland Cpl Resources Full time

    ***LONG TERM CONTRACT - 5 YEARS+ PHARMA SECTOR***** JOB DESCRIPTION POSITION SUMMARY: As part of the Engineering Project Delivery Team, this contract position is responsible for all activities required to support project scoping, commissioning, qualification, validation and start-up operations within the Johnson & Johnson Little Island, Innovative Medicine...

  • IT Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Reperio Human Capital Full time

    IT Support Engineer 100064 Desired skills: It Support, Level 1, Windows, Office 365, Cork IT Support Engineer Location: Cork (On-site) Salary: DOE We are seeking to hire an experienced IT Support Engineer on behalf of a Construction firm with global operations. This position will involve providing technical support to internal...

  • CSV Automation Expert

    11 hours ago

    Cork, Cork, Ireland Cognizant Life Sciences Manufacturing Full time

    Cognizant Life Sciences Manufacturing is looking for a Data Validation Engineer to strengthen its team. This role involves the development and execution of data validation strategies to ensure the accuracy, completeness, and integrity of laboratory data.Duties include creating validation protocols, conducting data analysis, and reporting findings to...

  • Engineering Support

    4 weeks ago

    Cork, Cork, Ireland Collins McNicholas Full time

    An exciting opportunity for a Science or Engineering Graduate to join our client, a leading medical device manufacturer based in Clonmel, Tipperary . This role will be an Engineering Support position for the sterilisation team onsite and will support engineering reports as well as data mining. This role is on an initial 9-month contract (mat leave...

  • Pharmaceutical Quality Control Specialist

    4 days ago

    Cork, Cork, Ireland TN Ireland Full time

    Job DescriptionThis role involves working as a key member of the Quality team in TN Ireland. The ideal candidate will have a strong understanding of regulatory requirements, particularly those related to Good Laboratory Practices (GLP), equipment qualification, and maintenance.The successful candidate will be responsible for managing pharmacopoeia reviews...

  • IT Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Reperio Human Capital Full time

    IT Support Engineer 99029 Desired skills: L1, L2, Windows, AD, O365 IT Support Engineer Contract | €160/day+ | Cork As an IT Support Specialist, you will be responsible for providing technical assistance and support to our client. You will diagnose and resolve software and hardware issues, set up computer systems, and provide training to...

  • Project Engineer

    7 days ago

    Cork, Cork, Ireland Independent Solutions Full time

    Senior Talent Acquisition Specialist at Independent Solution | Hiring for Pharma & Biotech | Expert in Global SourcingJOB DESCRIPTION:As part of the Engineering Project Delivery Team, this contract position is responsible for all activities required to support project scoping, commissioning, qualification, validation, and start-up operations within the...