Quality Manager Homecare Provider

2 weeks ago

Dublin, Dublin City, Ireland TTM Healthcare Full time


TTM in partnership with our client a South Dublin well established Homecare Provider is currently recruiting a Quality Manager for our busy office in South Dublin.
.
This dynamic and interesting role will involve full ownership of the Quality Management Processes for all our Dublin 14 Clients. The role involves regularly visiting Clients in their homes by appointment as well as managing a small team of Quality Supervisors.

The office duties will include :-

Contacting family members and carers, resolving routine and sometime complex issues and ensuring that the service is fully meeting expectations. There will be regular administrative tasks to be completed in the office to include updating care plans, recording, and documenting the visits and maintaining a complex tracking system for every Client.

The main functions of the role will include but not limited to:

Taking Ownership and Managing the QA function for all Clients in the Dundrum branch.
Managing and planning the performance of all regular quarterly visits by the field-based supervisors.
Carrying out all new clients first Quality visits and Risk assessments, ensuring the smooth settling of the new service and that all documentation is complete and compliant.
Carrying out additional Quality visits in Clients homes where active difficulties need to be resolved or pre-empted.
Following up with family members, health care professionals and carers as required.
Entering records of quality visits on People Planner and updating QA tracker and related admin.
Working to identify and prevent any emerging issues with Clients and their service.
Contributing to the team effort and assume other duties relating the provision of a quality
service to our clients.
Managing the correct procedures for complaints and incidents, ensuring all events are fully investigated, resolved, recorded and shared as appropriate.
Reporting to the Director of Operations and regularly meeting with the Care Managers to keep them up to date regarding Clients' status and changing needs.
Other duties as they arise in a small team and during a period of transition for the Homecare company.

The ideal candidate should possess the following:

Degree / Diploma or equivalent qualification.
Experience working in an office-based management role in a related industry.
Must be a people person with above average communication skills both verbal and written.
An ability to work autonomously, to manage a busy workload and to be adaptable to change.
Confidence in the use of technology and a good understanding of Excel.
Excellent attention to detail, time management and organisational skills.
Ability to connect and mediate between clients, their family members, and their Carers.
A friendly, approachable, and empathetic manner.
A genuine interest in working with the Elderly in the Community and improving their Quality of
life.

This is a full-time position, fixed hours 9:00 - 5:00pm Monday to Friday, with self-managed
appointments.

Benefits :

Parking and other related expenses are included.
Salary negotiable depending on experience.
Support for career development and continued education

The Contact :

Please send your cv in confidence to Brenda.freeney@ttmhealthcare.com or call Brenda on 01-5136740 ext 142

TTM Healthcare Solutions is an Equal Opportunities Employer

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