Service Supply Chain Planner

1 week ago

Dublin, Dublin City, Ireland Apple Inc. Full time

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products — they build the kind of wonder that's revolutionised entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

AppleCare is the service division in Apple where we provide after-sales service, repairs, warranty, and support to our customers. Our mission is to innovate and implement a world-class service supply chain that delivers the right part at the right time, at a competitive cost to service our customers.

AppleCare Service is looking for a highly analytical, motivated, hard-working individual with a strong planning background in a high-mix-high-volume environment. You will be responsible for the supply, planning, and overall performance of one or more product lines for AppleCare. You will act as a focal point in communication and will execute product demand and supply plans to meet AppleCare's overall goals.

Description

Responsible for AppleCare Supply planning for the EMEIA region for one or more products or commodities. Coordinate weekly conference calls with AMR and Asia-Pacific teams to sync on supply-demand matching regionally and globally. Publish weekly factory forecasts, ensuring deltas and gaps are clearly communicated and bridged. Run "What if" simulations to optimise material/capacity constraints while minimising impact to customer satisfaction. Work closely with cross-functional teams such as finished goods planning and factory operations teams to ensure sufficient capacities and materials to meet supply requirements.

Optimise planning processes, execute weekly new buy and repair plans to minimise future gaps and maximise inventory turns, maintain planning system master data, and initiate Engineering Change requests based on material life cycle. Responsible for key performance metrics such as backlog, fill rate, inventory turn, and vendor forecast accuracy. Analyse forecasted demand and inventory, develop weekly supply plans that meet customer demands. Results should meet AppleCare's target of fill rate while minimising total inventory costs. Analyse and resolve product backlogs and fill rates on a daily basis. Identify problem areas and drive appropriate functional groups to correct. Build allocation plans for constraint products, deal effectively with both internal customer & supplier queries, and work closely in collaboration with planning, forecasting, logistics, and warehousing. Oversee key cross-functional projects, communicate project timelines and impacts to the team, and be the liaison between the supply planning team, other cross-functional teams, and IT project managers.

Minimum Qualifications
  • Strong background in supply/demand planning, forecasting, inventory management, or supply chain management and knowledge of ERP planning solutions.
  • Consistent track record in delivering on operational KPIs while leading projects and initiatives. Sense of priority and urgency to meet deadlines from different partners.
  • High proficiency in Excel and the ability to learn technical applications quickly.
  • Experience in reporting tools such as Business Objects, Tableau, or similar.
Preferred Qualifications
  • You must combine a working knowledge of world-class supply chain practices, strong analytical capabilities, strong leadership skills, and business savvy.
  • Effective in communication, influencing, and negotiation in a matrix organisation including one-on-one, small and large groups, and with peers and executives.
  • Ability to both think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with data.
  • Experience in dealing with cross-functional collaboration to achieve outstanding customer service in a complex and fast-paced environment.
  • Degree/Diploma in Supply Chain, Procurement, BIS, Computer Science, or similar relevant work experience.
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