Data Scientist

2 weeks ago

Dublin, Dublin City, Ireland Intercom Full time

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom's platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

What's the opportunity?

The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, surfacing actionable insights and building scalable data products, then this role is for you.

Data Scientists partnering with our Sales team combine their interest and expertise in the commercial side of the business with their interest in the product to identify opportunities for growth in the business. This role will partner with Sales & Customer Success to identify opportunities to drive improvements across the funnel and measure the impact of those initiatives on commercial performance.

What will I be doing?

  • You'll partner with Sales teams to help them identify important questions and answer those questions with data.
  • Develop, deploy, and maintain predictive models, such as customer health score, churn risk assessments, and expansion opportunity models.
  • Provide recommendations to improve sales processes, pipeline efficiency, and forecasting accuracy.
  • Design and implement scalable tools and frameworks to operationalize sales intelligence insights.
  • You'll work closely with sales and operations leaders to develop success metrics, set targets, measure results and size opportunities.
  • You'll build tooling that will provide insights to our sales team, helping them understand where they should be spending their time.
  • You'll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.
  • You'll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.
  • You'll influence our sales and GTM strategy through experimentation, exploratory analysis and quantitative research.
  • You'll build and automate actionable models and dashboards.
  • You'll craft data stories and share your findings and recommendations across sales and the broader company.
  • You'll drive and shape core RAD foundations and help us improve how the RAD org operates.

What skills do I need?

  • 5 + years experience working with data to solve problems and drive evidence-based decisions.
  • Excellent SQL skills and good knowledge of statistics.
  • Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision.
  • Excellent communication skills (technical and non-technical) and a focus on driving impact.
  • Strong growth mindset and sense of ownership. Innate passion and curiosity.
  • Experience working with sales teams.

Bonus skills & attributes

  • Experience with a scientific computing language (such as R or Python).
  • Experience with BI/Visualization tools like Tableau, Superset and Looker.
  • Experience with data modeling and ETL pipelines.
Benefits

We are a well-treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us

  • Competitive salary and equity in a fast-growing start-up.
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
  • Regular compensation reviews - we reward great work.
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
  • Open vacation policy and flexible holidays so you can take time off when you need it.
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
  • MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.
Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

#J-18808-Ljbffr

  • Data Scientist

    7 days ago

    Dublin, Dublin City, Ireland It Search And Selection Full time

    Data Scientist (Contract) IT Search are partnering with a fast-growing software house in Dublin that is at the cutting edge of technological innovation.With a dynamic team and a passion for solving complex problems, they are looking to bring on a skilled Data Scientist to work on exciting projects within a rapidly expanding organisation.As a Data Scientist,...

  • Data Scientist

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Ltd Full time

    Data Scientist [6 months Contract]. Location : Dublin. Hybrid opportunity. Responsibilities: Reperio have partnered with a major client in Ireland; seeking a highly qualified and experienced Data Scientist to join their team. A successful candidate will be required to play a crucial role within AI engineering through - Demonstrating AI / ML experience, with...

  • Data Scientist

    2 weeks ago

    Dublin, Dublin City, Ireland Aon Full time

    Data ScientistAre you interested in working with a multi-functional team of data scientists, engineers, and domain experts to create advanced products? If so, this may be the opportunity for you. This role offers a unique chance to work on a variety of projects that drive innovation and provide valuable insights to our business and our clients. If you are a...

  • Data Scientist

    4 days ago

    Dublin, Dublin City, Ireland Aon Hewitt Full time

    Data Scientist Are you interested in working with a multi-functional team of data scientists, engineers, and domain experts to create advanced products?If so, this may be the opportunity for you.This role offers a unique chance to work on a variety of projects that drive innovation and provide valuable insights to our business and our clients.If you are a...

  • Senior Data Scientist

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Ltd Full time

    Senior Data Scientist Location: Dublin Salary: € Hybrid Reperio are working with a major plyer in the fintech industry who are seeking a Senior Data Scientist to join their high-performing team. In this role, you will be responsible for designing and implementing cutting-edge machine learning models, analysing large-scale data sets, and working closely...

  • Data Scientist

    2 weeks ago

    Dublin, Dublin City, Ireland UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Data Scientist

    3 weeks ago

    Dublin, Dublin City, Ireland Vista Equity Partners Management, LLC Full time

    We are iCIMS Talent Cloud AI, an agile team of product people, data scientists and software engineers, who created a collaborative environment centered around passion for people and their careers, as well as data science, high-performance software, and user experiences. Our culture feeds from innovation, engineering excellence and owning the outcomes for our...

  • Data Scientist

    4 days ago

    Dublin, Dublin City, Ireland Tn Ireland Full time

    Social network you want to login/join with: Amazon Web Services EMEA SARL (Irish Branch) - G50 Location: Dublin, Ireland Job Category: Other EU work permit required: Yes Job Reference: ac822bbbea81 Job Views: 81 Posted: Expiry Date: Job Description: Come and build innovative services that protect our cloud from security threats.As an AWS Security Data...

  • Data Scientist

    3 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Amazon Web Services EMEA SARL (Irish Branch) - G50Location:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:ac822bbbea81Job Views:81Posted:21.01.2025Expiry Date:07.03.2025Job Description:Come and build innovative services that protect our cloud from security threats. As an AWS Security Data...

  • Data Scientist II, Data Scientist II

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job DescriptionAre you interested in applying your strong quantitative analysis and big data skills to world-changing problems? Are you interested in driving the development of methods, models and systems for capacity planning, transportation and fulfillment network? If so, then this is the job for you.Our team is responsible for creating core analytics tech...

  • Data Scientist II, Data Scientist II

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job DescriptionAre you interested in applying your strong quantitative analysis and big data skills to world-changing problems? Are you interested in driving the development of methods, models and systems for capacity planning, transportation and fulfillment network? If so, then this is the job for you.Our team is responsible for creating core analytics tech...

  • Security Data Scientist

    34 minutes ago

    Dublin, Dublin City, Ireland Amazon Full time

    Company OverviewAmazon is committed to a diverse and inclusive workplace. At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services.We are seeking a talented Applied Scientist to...

  • Senior Data Scientist

    2 weeks ago

    Dublin, Dublin City, Ireland Optum Full time

    Senior Data Scientist, Letterkenny or Dublin -Hybrid   Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...

  • Data Scientist Specialist

    1 day ago

    Dublin, Dublin City, Ireland Dept Full time

    We are seeking a highly skilled Data Scientist to join our team. As a specialist in the field of artificial intelligence, you will play a crucial role in designing, developing, and deploying innovative solutions for our clients.Job Description:The successful candidate will have a strong understanding of machine learning techniques and be able to design and...

  • Senior Data Scientist

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    My client, a global company specialising in the development, manufacture and marketing of clinical diagnostic products are hiring a  Senior Data Scientist to join their Biosensor Division in Bray Co. Wicklow. This is an exciting and innovative opportunity for an experienced candidate working with biosensors, the future of medical devices About the...

  • Data Scientist

    7 days ago

    Dublin, Dublin City, Ireland IT Search and Selection Full time

    Direct message the job poster from IT Search and SelectionData Scientist / Developer OpportunityThis is a unique opportunity to join a growing business and help build and successfully deliver cutting edge AI products and Data and AI services. It is a hybrid working position from Dublin City Centre office (2-3 days/week).Salary: 80K + 10% Bonus + 5% pension +...

  • Senior Data Scientist,

    7 days ago

    Dublin, Dublin City, Ireland Optum Full time

    Senior Data Scientist – Dublin/Letterkenny HybridOptum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will...

  • Senior Data Scientist,

    3 weeks ago

    Dublin, Dublin City, Ireland Optum Full time

    Senior Data Scientist – Dublin/Letterkenny HybridOptum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will...

  • Senior Data Scientist

    7 days ago

    Dublin, Dublin City, Ireland Archer Recruitment Full time

    €450-500 per dayFully remote roleElite technical teamJoin a dynamic Irish company recently acquired by a leading organization in the global data market. This acquisition has provided our team with increased resources and growth opportunities, allowing them to scale up their production efforts.They are looking for a talented Data Scientist with proficiency...

  • Senior Applied Scientist/Data Scientist

    7 days ago

    Dublin, Dublin City, Ireland Sojern Full time

    Position summary:We are looking for a talented and motivated Senior Applied Scientist to help improve the performance of our targeting and optimization products.The Applied Science team at Sojern develops services and pipelines to optimize advertising campaign performance and applies machine learning at scale for thousands of customers. We utilize a range of...