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Sales Manager
1 month ago
Our client, a luxury five-star hotel based in Kilkenny, is looking for a Sales Manager to join their team.
PURPOSE OF THE ROLE:
To work closely with the Director of Sales and Marketing, along with the Property Sales team in order to maximise the hotel's potential profits by assisting in the organisation of event business and boosting property Sales across all segments. To co-ordinate with other departments regarding such group business and related client requirements.
KEY OBJECTIVES:
- To deliver a high quality service to MICE and other group business.
- To organise events with the client and to carry out all associated administration in a timely and effective manner.
FOCUS AREAS:
- Manage a pre-determined number of key accounts / key prospects and other active accounts to ensure maximum yield in line with hotel budgetary objectives.
- Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
- Compile and execute monthly sales action plans with budgets as agreed with DOSM.
- Personally make your own appointments and carry out telephone research on a weekly basis.
- Work closely with the local DMCs, maintaining relationships and driving business into the hotel.
- Proactively identify opportunities, arrange and manage familiarisation trips in line with business needs.
- Create and pursue innovative ideas for revenue generation ensuring that all opportunities are researched fully and presented to the DOSM where appropriate.
- Conduct sales trips as requested to the UK, EU as well as International.
- Attend Failte Ireland / Tourism Ireland Events in the MICE market.
- Be responsible for sales of MICE and residential groups, including all Events spaces.
- Manage the entire sales process of meetings, conferences, banquets & groups within the hotel by efficiently handling enquiries and proposals for MICE and residential group business.
- Ensure that all enquiries are answered within 8 hours if received before 12 noon and 24 hours or less if received after 12 noon.
- Follow up on all offers personally within 24 – 72 hours after initial proposal is sent.
- Ensure final details for meetings and events are accurate and communicated effectively to all departments. (Attention to detail is imperative).
- Issue Contracts for confirmed group bookings and ensure deposit schedule is executed. All contracts to be issued within 24 hours after Client confirmation is received.
- Ensure accuracy and integrity with diary management function in Opera in order to maximise meeting space effectively and revenue.
- Prepare, update and file all correspondence relating to conference sales and conference confirmations.
- Assist in preparing conference bills correctly. Ensure correct billing procedures are followed and communicated directly with the Finance office.
- Ensure accuracy of diary management by maintaining an efficient option date system and follow up of daily activities.
- Provide input to assist in the compilation of weekly Group conversation report and monitor closely reasons for group cancellations.
- Be actively involved in the hotel's MICE sales projects, including entertaining clients, site inspections and external sales calls as required.
- Maintain up-to-date and efficient files on all enquiries held on the books and an effective option date system.
- Keep detailed information on all the reasons for lost business whether regretted, tentative or definite and the action taken.
- Lead or attend weekly Group Sales / Rooms meeting to discuss the status of all group business.
- Ensure all leads are logged.
- Actively participate in ensuring the efficient day-to-day running of the Sales Office.
Team Member Benefits Include:
- Competitive salary based on experience.
- Employee Assistance Program.
- International Hotel discounts.
- Staff Meals.
- Uniform.
- Training & Continuous Professional Development.
- Complimentary Health Club Access.
