IT Field Service Engineer
2 weeks ago
Role Overview:
Our client, a leading IT services provider in Kerry, is seeking a skilled and motivated IT Field Service Engineer to join their dynamic team. This role involves delivering on-site technical support and maintenance services to a diverse client base, ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities:
- Provide on-site technical support for hardware, software, and network-related issues.
- Perform installations, configurations, and upgrades of IT equipment, including servers, PCs, printers, and network devices.
- Diagnose and resolve technical problems promptly to minimize downtime for clients.
- Conduct routine maintenance and system health checks to ensure optimal performance.
- Manage and document service requests and resolutions using the company's ticketing system.
- Collaborate with remote support teams to address complex technical issues.
- Provide training and guidance to clients on IT systems and best practices.
- Ensure compliance with company policies, procedures, and quality standards.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Proven experience as an IT Field Service Engineer or similar role.
- Strong knowledge of Windows operating systems.
- Proficiency in network troubleshooting and configuration (LAN/WAN, routers, switches).
- Experience with hardware diagnostics and repair.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks effectively.
- Valid driver's license and willingness to travel within the Kerry region.
Reperio Human Capital acts as an Employment Agency and an Employment Business.
Contact: Meghan Dodd is recruiting for this role. Get in touch with Meghan Dodd for more information.
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