Customer Service Executive

2 weeks ago


Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

Job Title: Customer Service Executive

Salary: Negotiable pending experience + benefits & bonus

Location: Dublin City West (20-30 minutes from City Centre)

Contract: Full time permanent 37.5 hrs per week (hours 8am-4.30pm + 9am-5.30pm)

Work Model: Monday- Friday, normal working hours onsite.

One of our global service clients is currently seeking customer service executive to join their team. This is an exciting opportunity to work as a customer service representative with a large global company. The successful candidate will provide an excellent customer experience to all customers and clients by managing inbound and outbound queries. You will work with a team of 8 people reporting into the Head of the Call Centre.

Responsibilities:

Answer inbound customer queries and be the first point of contact Achieves agreed performance levels including any call management measures Ensure all customer queries are dealt with efficiently and in a timely manner Carry out general administration duties daily. Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction

Requirements:

Strong customer service, call centre and administration skills Ability to manage multiple tasks concurrently and prioritise Excellent communication skills IT proficient Must be a self-motivated individual with an eagerness to learn and develop Flexibility Strong attention to detail

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